# Andrew M

> Senior Software Engineer | Full Stack @ Cohere Health | Ex-Nike, Ex-Google, Ex-Amazon

Location: Los Angeles Metropolitan Area, United States
Profile: https://flows.cv/andrewm

## Work Experience
### Senior Software Engineer @ Cohere Health
Jan 2021 – Present
• Led design and delivery of AI-driven prior-authorization and payment-integrity platforms (Unify, Connect, Align) using Java/Node.js, Python, React, AWS, FHIR/HL7, improving end-to-end decision cycle times by 60%+ for 6M+ members.
• Engineered FHIR-compliant Cohere Connect APIs and SMART-on-FHIR apps with Spring Boot, gRPC, PostgreSQL, Redis, Kubernetes, enabling real-time CRD/DTR/PAS workflows and handling 500K+ monthly API calls with <300ms p50 latency.
• Built ML-powered rules and provider-tiering engine using Python, scikit-learn, Kafka Streams, feature stores, boosting auto-approval rates to 70%+ and cutting manual prior-auth reviews by 40% on targeted services.
• Architected high-throughput ingestion pipelines for fax/EHR requests via OCR/NLP services, SQS/Kafka, Lambda, reducing intake processing from hours to <5 minutes and tripling straight-through processing (3× increase).
• Integrated ambient voice (Microsoft Dragon / Azure) into point-of-care PA workflows using webhooks, WebSockets, and OAuth2, enabling hands-free submissions and reducing provider call time by ~25%.
• Championed reliability and observability with Terraform, CloudFormation, Datadog, OpenTelemetry, and chaos testing, cutting Sev-1 incidents by 35% and sustaining 99.9%+ uptime across core microservices.
• Mentored 5+ engineers through design reviews, pair programming, and roadmap planning using clear communication and structured feedback, improving on-time delivery by 20% and raising team eNPS by 10+ points.

### Senior Software Engineer @ Smartsheet
Jan 2018 – Jan 2021
• Drove end-to-end development of automation and low-code platform features (Bridge, WorkApps, resource panel) using Java/Kotlin, Node.js, React, AWS, accelerating enterprise work management for 5K+ customer accounts.
• Integrated 10,000ft resource-management engine with REST/gRPC services, PostgreSQL, and React side panels, delivering real-time capacity views and increasing usage of resource planning features by 45% in the first year.
• Implemented Bridge automation and connector framework using Node.js, AWS Lambda, webhooks, and OAuth2, powering 100K+ monthly cross-system workflows and reducing manual handoffs by 30% for key customers.
• Built WorkApps composer UI with React, TypeScript, Redux, and shared design-system components, enabling non-technical users to assemble role-based apps and driving a 3× increase in mobile usage across pilot tenants.
• Optimized core UI and formula experiences with a refreshed design system, accessibility improvements, and telemetry-driven A/B tests, cutting time-to-complete key tasks by 20% and lowering related support tickets by 20%.
• Collaborated closely with Product, Design, and Customer Success via discovery interviews, usability tests, and release retros, lifting feature NPS by 12 points and improving release quality (fewer regressions) by 15%.

### Software Engineer @ Nike
Jan 2014 – Jan 2018
• Contributed to core services for Nike+ and SNKRS digital experiences using Java, Node.js, React Native, REST APIs, and AWS, supporting 10M+ MAUs and helping drive double-digit annual digital revenue growth.
• Developed scalable launch and checkout microservices with Redis caching, message queues, rate limiting, and auto-scaling groups, reliably handling 100K+ concurrent users and reducing cart-failure rates by 40%.
• Integrated personalization and sizing capabilities from Zodiac/Invertex using Python, Spark, and computer-vision APIs, improving recommendation relevance and increasing click-through and conversion by 8–12% on targeted drops.
• Coordinated with designers, product managers, and global retail stakeholders across US/EU time zones, translating campaign concepts into stable releases and cutting time-to-market for new digital
campaigns by ~25%.

### Engineer Intern @ Nike
Jan 2014 – Jan 2014

### Engineer Intern @ Google
Jan 2013 – Jan 2013

### Engineer Intern @ Amazon Web Services (AWS)
Jan 2012 – Jan 2012


## Education
### Master's degree in Computer Science
University of Southern California
Jan 2012 – Jan 2014

### Bachelor's Degree in Computer Science
University of Southern California
Jan 2008 – Jan 2012


## Contact & Social
- LinkedIn: https://linkedin.com/in/andrew-m-1a929789

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Source: https://flows.cv/andrewm
JSON Resume: https://flows.cv/andrewm/resume.json
Last updated: 2026-03-22