Enhanced legacy codebase stability by implementing new features and resolving high-priority bugs in complex revenue modules; contributed to over 30 production commits while maintaining <90% unit test coverage.
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Expanded and maintained REST and SOAP APIs using Workday’s proprietary programming language XpressO to support cross-functional data sharing in Revenue Management; delivered 6+ service enhancements that enabled better connectivity between internal systems.
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Implemented the Finance Hyper-Automation team’s Evisort integration framework to automate extraction of PDF metadata into Customer Contracts within Workday
Delivered technical guidance on Apple’s hardware and software ecosystems, breaking down complex product features and service options into clear, accessible solutions tailored to diverse user needs
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Bridged the gap between user experience and technology by actively engaging customers in real-time troubleshooting, onboarding, and feature walkthroughs
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Recognized in 20+ customer satisfaction surveys for consistently demonstrating technical understanding, exceptional communication, and solution-oriented support in high-traffic retail environment
Rapidly gained proficiency in XpressO, Workday's proprietary programming framework, to facilitate the development, enhancement, and redesign of UI elements for Workday's Financials Revenue solutions
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Successfully refactored, debugged, tested, and improved legacy code while modifying application programs, delivering impactful solutions within tight timeframes
Assisted customers with hardware support issues between various Apple products and our LINEDOCK through emails and direct video calls to ensure friendly, professional support
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Handled 100% of hardware support issues and reduced average response time for hardware support tickets by over 60%
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Worked remotely with teams across various timezones to ensure efficient SLA procedures