# Andrew M. > SDE @ Workday Location: San Francisco Bay Area, United States Profile: https://flows.cv/andrewm2 A naturally curious developer with a desire to creatively solve problems using data. ## Work Experience ### Senior Associate Software Developer Engineer @ Workday Jan 2025 – Present | Pleasanton, California, United States • Enhanced legacy codebase stability by implementing new features and resolving high-priority bugs in complex revenue modules; contributed to over 30 production commits while maintaining <90% unit test coverage. • Expanded and maintained REST and SOAP APIs using Workday’s proprietary programming language XpressO to support cross-functional data sharing in Revenue Management; delivered 6+ service enhancements that enabled better connectivity between internal systems. • Implemented the Finance Hyper-Automation team’s Evisort integration framework to automate extraction of PDF metadata into Customer Contracts within Workday ### Associate Software Development Engineer @ Workday Jan 2024 – Jan 2025 | Pleasanton, California, United States ### Product Specialist @ Apple Jan 2023 – Jan 2024 | Los Angeles County, California, United States • Delivered technical guidance on Apple’s hardware and software ecosystems, breaking down complex product features and service options into clear, accessible solutions tailored to diverse user needs • Bridged the gap between user experience and technology by actively engaging customers in real-time troubleshooting, onboarding, and feature walkthroughs • Recognized in 20+ customer satisfaction surveys for consistently demonstrating technical understanding, exceptional communication, and solution-oriented support in high-traffic retail environment ### Software Development Engineer @ Workday Jan 2023 – Jan 2023 | Pleasanton, California, United States • Rapidly gained proficiency in XpressO, Workday's proprietary programming framework, to facilitate the development, enhancement, and redesign of UI elements for Workday's Financials Revenue solutions • Successfully refactored, debugged, tested, and improved legacy code while modifying application programs, delivering impactful solutions within tight timeframes ### Head Of Technical Support @ LINE Jan 2020 – Jan 2022 | Belgium • Assisted customers with hardware support issues between various Apple products and our LINEDOCK through emails and direct video calls to ensure friendly, professional support • Handled 100% of hardware support issues and reduced average response time for hardware support tickets by over 60% • Worked remotely with teams across various timezones to ensure efficient SLA procedures ### Data Operations Associate @ PetDesk Jan 2020 – Jan 2021 | San Diego, California, United States • Cleaned data by locating and repairing discrepancies in client data using Python (Pandas), Excel, and SQL resulting in reliable data for sales department usage • Maintained data in Salesforce Lightning instance with over 2 million accounts through development and creation of objects, custom workflows, and dashboards • Scraped enterprise websites using Python (BeautifulSoup) in order to collect information on thousands of veterinary practices and update our leads list • Accessed SQL databases for exploratory research in categorizing payments from clinics ### Data Science Support Specialist @ ADVANTECH GS ENTERPRISES-HubZone for Professional/Technical Services Jan 2021 – Jan 2021 | San Diego, California, United States • Scraped government repositories to locate blue-collar technical DoD contracts using Python (BeautifulSoup, Pandas) • Conducted basic statistical analysis on Federal Government Labor Market using Python (Numpy) and organized legacy data through OneDrive Flows ### Information Technology Consultant @ Beverly Hills Weekly Inc Jan 2016 – Jan 2020 | Beverly Hills, California, United States • On call technical support for issues in both hardware and software such as installing and setting up FTP software, upgrading office equipment, and running regular integrity checks to ensure office software security for the Beverly Hills newspaper company ### Web Developer @ Creative Blue Media Jan 2019 – Jan 2020 | San Diego, California, United States • Collaborated in 4 person freelance team using Bootstrap, Vue, React, Express and Mongoose to develop custom websites with appealing frontends and flexible backends • Contributed to an efficient backend web architecture and added support for mobile compatibility ### Operations Associate @ Dreamscape Immersive Jan 2019 – Jan 2019 | Los Angeles, California, United States • Regularly completed tasks as a Tech Associate including quick troubleshooting for virtual reality equipment and software to ensure the best experience for each guest • Worked with the highest level of professionalism and coordinated private parties for large companies as well as high-profile guests ### Software Developer @ teamlims Jan 2019 – Jan 2019 | Greater San Diego Area • Created automated test suite with Protractor for AngularJS to simulate common use cases for over 50 features in our Laboratory Information Management System (LIMS) platform ### Sales Representative @ Vector Marketing Jan 2018 – Jan 2018 | Greater Los Angeles Area • Arranged and presented in-home presentations for potential clients • Handled the direct sale of high-quality cutlery and culinary products to consumers from initial contact to the close of sales • Sold over $2,000 of products over the course of 3 months. ### Information Technology Intern @ The Beverly Hilton Jan 2016 – Jan 2016 | Beverly Hills • Handled support issues throughout the building for guests and coworkers in a professional environment • Installed door lock software and hardware (SALTO Systems) across the hotel and assembled and installed Oracle MICROS systems ## Education ### Bachelor's Degree in Data Science UC San Diego ### High School Beverly Hills High School ## Contact & Social - LinkedIn: https://linkedin.com/in/andrewmokht --- Source: https://flows.cv/andrewm2 JSON Resume: https://flows.cv/andrewm2/resume.json Last updated: 2026-03-31