Making Secrets Management better for Developers, Platform Engineers, IT and more.

As part of a design team of 2, I supported the 40,000 developers in Microsoft's Engineering Systems, creating internal products & processes for Microsoft Azure & Windows.

I worked on several DevOps products, the core of my work was designing Azure Build Health (ABH), a portal that allows developers and Release Managers to view all relevant information for their releases in a single pane of glass to increase their releases' quality and stability to reduce Azure service outages. My work had high org-wide visibility and received praise from Azure's EVP each of the 3 times its was presented in deep dive informational sessions.

Some highlights:

Created and scaled a self-service onboarding portal to allow service teams to onboard their data onto the platform, replacing the old process which required a full white glove onboarding experience taking 1 month per team, increasing adoption of the platform to grow from 44 teams to over 1,500.

Re-designed ABH's navigation structure to be flexible to match our customer's diverse data pathways, enabling 20 teams of 100 or more people each to onboard onto Azure Build Health, decreasing the likelihood of outages cause by code changes, saving Microsoft 500+ million a year. Math: https://chatgpt.com/share/67adf4a2-db84-800b-8282-0a14e25c9ef9

Designed a build comparison view to allow users to see code regressions reducing time spent examining regressions by 30%.

Co-Designed a code release summary form autogenerated by Copilot, Microsoft's AI, saving release managers ~30-45 minutes per code release, a bi-weekly task.

I led 2 product vision demo videos that were presented during deep informational dives and were shown to the CEO of Microsoft, highlighting how ABH helps Microsoft achieve their product, financial, and business goals.

As a part of the Strategic Portfolio Management team, I worked on the Alignment Planner Workspace, creating experiences for the complex nature of planning, prioritizing, and organizing work items. I made a dependency creation feature from low fidelity to production, allowing users to link planning items in their roadmaps. I partnered with the lead staff designer to design a workforce capacity management tool.

As the solo designer of the patient engagement toolsuite, I crafted product ecosystems for medical providers to engage more effectively with their patients. These products increased the quality of care patients receive and made providers more efficient, lowering their operating costs. I managed two designers for the last year while there.

I drove the end-to-end design process: including product strategy, forming my research plan & executing upon it, and the UX & UI Design, all while collaborating heavily with PM, Dev, presenting to C-level execs and clients of health orgs of both local and global size.

Some of the products I worked on: MedBridge's Home Exercise Program Builder, the MedBridge Go Patient mobile app, and led the design of MedBridge's Telehealth product from MVP to launch and beyond.

Because these products are integrated into EMR’s and hold PHI, I worked with many technical, security, & legal constraints to create great user experiences.

As part of the commerce management team, I created experiences for the Windows Store for Business and Microsoft Administrator Portal.

Working with multiple project managers, I owned the design of the entire billing experience to create a seamless experience for several multinational business personas across numerous touchpoints, reducing billing related support calls by 10%.

I worked on the customer benefits area and the quoting, cart, and checkout experiences for enterprise customers.

Additionally, I contributed to the fluent design system, increasing the efficiency of our work.