# Andy Kwan > Designer and Researcher | Educator | Supporter of the Arts | Automotive Geek Location: San Francisco, California, United States Profile: https://flows.cv/andykwan Hi! I'm Andy and I am a product designer with 5+ years of experience, building and shipping end to end products with data and empathy, solving complex problems for utility enterprise companies such as PG&E, Ed Tech, and now a designer/researcher at Nava, working in Civic Tech! ​My experience expands on end to end product development, working as a generalist, I have experience in mobile and web applications with a specialization in Design Strategy, User Research, and Rapid Prototyping. I love problem-solving and finding the sweet spot between art and engineering, where innovative, user-friendly solutions are created. ​Beyond working my 9-5, you can find me at my local Cars and Coffee taking photos and talking with people and their cars, singing with wonderful A Cappella Groups around the Bay Area, or hosting and fostering community in my home in San Francisco. ## Work Experience ### Designer/Researcher @ Nava Jan 2025 – Present | Washington DC-Baltimore Area Previously designing for Massachusetts Early Education Child Care project. Currently designing for CMS Claims API. ### Product Designer II @ Avenue Code Jan 2022 – Jan 2024 | San Francisco Bay Area Contracted with long term client PG&E • Led research and design of an iOS app for field inspections, incorporating research activities such as ride-alongs and interviews. • Collaborated closely with business and development teams to refine user flows and prototypes, and designed a specialized iOS feature for Tower Tension diagrams, contributing to cross-product design systems. ### Product Designer I @ Avenue Code Jan 2021 – Jan 2022 | San Francisco Bay Area Contracted with long term client PG&E • Designed custom iOS app for PG&E's Core IT team to enhance inspectors' digital documentation of poles and towers. • Conducted user interviews, data analysis, and presented key findings, shaping user flows, personas, and prototypes for long-term product growth. ### UX Researcher @ Design x Us Jan 2021 – Jan 2021 | San Francisco Bay Area • Design and conduct qualitative studies, including surveys and interviews, remote and in-person usability studies for existing website. • Develop and execute quantitative studies to evaluate the impact of product's brand design/direction and capture insights at scale. ### Content Creator @ Design x Us Jan 2020 – Jan 2021 | San Francisco Bay Area • Curating interviews with inspirational designers and creatives to publish key highlights from the interview in hopes to inspire individuals to be proud of their unique perspectives, diversity, and purpose. ### Product Designer @ HAWAII UNITED OKINAWAN ASSOCIATION Jan 2020 – Jan 2021 | San Francisco Bay Area • Design emphasis on Tablet and Mobile navigation experience. • Collaborating with other engineers and designers on the redesign of their current website with the purpose of increasing user engagement and meeting specific KPI's. ### UX Designer @ PNC Music Company Jan 2019 – Jan 2020 | San Francisco Bay Area • Redesigning website functionality to attain new clients and teachers • Implementing new features to inquire about lessons and rental spaces • Reprioritizing and improving existing features for ease of access for existing students ### UX Researcher & UX Designer @ AdVisary Jan 2019 – Jan 2019 | San Francisco, California Successfully designed and prototyped a mobile application to mitigate the visa/ immigration process in a 3 week sprint. Synthesized research into concepts and designs for client and reprioritized the app’s features which will be in the final version. Implemented development process with Agile to effectively utilize time due to client restraints. ### Vocal Health and Voice Teacher @ San Francisco Boys Chorus Jan 2017 – Jan 2019 | San Francisco, California Led vocal health seminars and lessons for chorusters at SFBC, including: Vocal health workshops Summer Camp teachers Counseling Private voice lessons ### Story Theater Teacher @ Mission Graduates Jan 2019 – Jan 2019 Worked as a story theatre teacher for elementary classrooms grades 1-3, working under Extended Day Programs providing award-winning after school academic enrichment programs for over 40 students year-round. Working primarily with students and families at Alvarado Elementary School. ### Voice and Piano Teacher @ McAllister Music Studio Jan 2018 – Jan 2019 ### Chorus Director @ Mercy High School, San Francisco Jan 2018 – Jan 2019 -Designed lesson plans designated with small choral groups -Curated modern works with living composers for a group of 20 high school students ### Vocal Music Teacher @ PNC Music Company Jan 2014 – Jan 2019 | Milpitas California ### Opera Singer and Chorus Member @ Opera San José Jan 2016 – Jan 2018 ### Social Media Marketing Manager @ Our Poke Place Jan 2017 – Jan 2018 | San Francisco Bay Area Managed and promoted OPP Social Media Page (Facebook, Instagram) ### Store Manager @ Our Poke Place Jan 2017 – Jan 2018 | San Francisco Bay Area Oversaw day to day operations, oriented and trained new employees, assisted with various shipping companies to ensure quality ingredients in the product. Trained and managed 7 employees. Retained highest amount of returning customers as well as providing the highest level of customer service. ### Call Center Manager @ San Jose State University Jan 2014 – Jan 2015 | San Jose, California, United States Led a 13 student call center as a call manager fundraising for various charitable organizations to assist in creating scholarships for low income students. ### Call Center Representative @ San Jose State University Jan 2013 – Jan 2014 | San Jose, California, United States Generated over $20,000+ over the course of 2 years, as well as provide support in multiple departments such as marketing, liberal arts, and others ## Education ### Bachelor's degree in Music Performance San José State University ## Contact & Social - LinkedIn: https://linkedin.com/in/andytkwan - Portfolio: https://andykwan.co --- Source: https://flows.cv/andykwan JSON Resume: https://flows.cv/andykwan/resume.json Last updated: 2026-04-13