# Andy Zhang > Product Designer | Proud Foodie Location: Alameda, California, United States Profile: https://flows.cv/andyzhang 🔭 Background With a background in natural science, I’ve worked as a researcher, a K–12 astronomy instructor, a pop-science website editor, and a high school physics teacher. I bring my scientific mindset and love for communication into designing thoughtful, impactful products. 🧩 Design Expertise I lead end-to-end interaction design, run service design workshops that align teams and uncover user needs, and build scalable, accessible design systems that boost efficiency and consistency. Portfolio password and resume available upon request. ## Work Experience ### Senior UX Designer @ Bank of America Jan 2023 – Present | San Francisco Bay Area Enterprise Design Strategy Team - Led a team of 3 designers on the Employee Onboarding Portal to streamline workflows for the Academy team and optimize data efficiency. Navigated a complex ecosystem, built strong stakeholder relationships, and delivered under tight deadlines. - Applied service design and UX strategy to empower employees to self-serve via the AI-powered Employee Virtual Assistant. Collaborated with computational linguists, UX researchers, and engineers to reduce call center volume and improve support efficiency. - Streamlined the employee experience on the Flagscape Mobile App with modern mobile solutions on Android and iOS. Led impactful feature releases and redesigned the information architecture, resulting in a significant increase in adoption rates globally within 8 months. ### UX/UI Design Mentor @ Avocademy (YC W22) Jan 2022 – Jan 2023 | Remote ### Product Designer @ United Airlines Jan 2022 – Jan 2023 Revenue Team - Responsible for designing a world-class customer experience throughout the flight-booking journey on dot com, Android, and iOS. - Led initiatives to prioritize credit recognition and redemption for customers during the flight search journey. - Designed two innovative digital sales tools to streamline workflows for the United Group team. ### UX Design Strategist @ American Family Insurance Jan 2020 – Jan 2022 Omnichannel Customer Experience Team - Delivered research-based, product-agnostic strategies for discounts across the entire customer journey. - Designed and facilitated 20+ service design workshops in 6 months, evangelizing design thinking culture across the organization. - Spearheaded and led the team to launch a design system from scratch in 16 months. Created the roadmaps, defined the processes, pushed for adoption, and maintained the workflow post-launch. ### UX Designer @ State Farm Jan 2019 – Jan 2020 | Dunwoody, Georgia Dot Com Team - Responsible for designing an on-brand user experience throughout statefarm.com. - Led designers on multiple high-impact end-to-end projects, including a home page redesign and reimagining the claims experience on dot com. - Maintained and contributed to the design quality and standards through a holistic, accessible, and scalable design system. ### Teaching Assistant for UX/UI Bootcamp @ Georgia Tech Professional Education Jan 2019 – Jan 2019 | Atlanta, Georgia ### UX Designer @ Derm for Primary Care Jan 2019 – Jan 2019 | Atlanta, Georgia - Responsible for the design and optimization of an accessible online learning environment for primary care providers using a data-driven approach. - Collaborated with Software Engineers and Marketing Managers to balance user needs and company values across all audience touch points. - Established a digital style guide based on existing branding and user research. Built the first customer personas and content strategy guidelines for the company. - Redesigned and published the sitemap, landing pages, and user dashboard, resulting in a substantial decrease in bounce rate and significant increase in sales. ### Production Design Intern @ Atlanta History Center Jan 2018 – Jan 2018 | Atlanta, Georgia - Responsible for the design, prepress, and production of various projects for in-house clients and partner organizations. - Provided comprehensive support to AHC’s full-time staff across exhibitions, marketing materials, guest experiences, public and educational programs, private events, and online experiences. ### Graphic Design Intern @ MVO Marketing Jan 2018 – Jan 2018 | Roswell, Georgia - Responsible for conceptualizing and designing comprehensive campaigns for a variety of clients and industries, working closely with multiple Project Managers. - Consistently delivered detail-oriented results in a fast-paced, deadline-driven environment, for the development of landing pages, emails, newsletters, brochures, promotional flyers, as well as branding, logos, and brand guidelines. ### Co-Founder @ NGO TeachForAstro (青年天文教师连线) Jan 2014 – Jan 2015 | Beijing, China In China, astronomy education is not popular — it's neither required nor even offered as an elective course in K–12 education. However, some institutions in Beijing started to realize that astronomy is an exciting subject for students to develop their scientific thinking, as well as providing venues for personality development in clubs or class activities. The NGO was originally founded to train and link astronomy instructors to institutions in need. Nowadays, the organization is active in education, publication, events, summer programs, and online education. I co-founded the organization and guided it through its early stages. I conducted strategic planning and engaged in hands-on work, including instructor training, summer programs, marketing to institutions, and online promotion. ### Intern Editor @ Scientific American Jan 2014 – Jan 2015 | Beijing, China Responsible for translating and editing online content for huanqiukexue.com and the Kindle version (EPUB) of the magazine. ### Astronomy Instructor @ Institutions Listed Jan 2013 – Jan 2015 | Beijing, China Beijing No.4 High School (北京市第四中学); Affiliated High School of Peking University (北京大学附属中学); Beijing Normal University No.3 Affiliated Middle School (北京师范大学第三附属中学); Yuzhong Elementary School (裕中小学); Xicheng District Youth Science and Technology Museum (西城区青少年科技馆); Beijing Planetarium (北京天文馆). ### Physics Teacher @ 北大附中 The Affiliated High School of Peking University Jan 2014 – Jan 2014 | Beijing, China ### Undergraduate Research Assistant @ Beijing Normal University Jan 2011 – Jan 2014 | Beijing, China Instructor: Jianning Fu Field: variable stars, binary and multiple star systems Research thesis: Observation and Optical Analysis of Binary Stars GSC 01386 0199 ### Research Assistant Intern @ Shanghai Astronomical Observatory Jan 2013 – Jan 2013 | Shanghai, China Summer project: historical astronomical film digitization ### Intern Editor @ 果壳网 Jan 2013 – Jan 2013 | Beijing, China Guokr.com is the largest popular science website in China. Responsible for editing online content (SEO), managing social media marketing, and planning and hosting online events. ## Education ### Bachelor of Fine Arts - BFA in Graphic Design Savannah College of Art and Design Jan 2015 – Jan 2018 ### Bachelor of Science - BS in Astronomy Beijing Normal University Jan 2010 – Jan 2014 ## Contact & Social - LinkedIn: https://linkedin.com/in/andyz-design - Portfolio: https://andyzdesign.com/ --- Source: https://flows.cv/andyzhang JSON Resume: https://flows.cv/andyzhang/resume.json Last updated: 2026-03-25