Experience
Owned end-to-end product life-cycle for public-facing web platform serving 500+ weekly users; defined and actively monitored KPIs (bounce rate, page-load time, form completion rate, inquiry volume) using Google Analytics and custom SQL queries against the backend database.
Ran continuous experimentation cycle: conducted usability audits and user interviews, translated insights into prioritized backlog, shipped responsive redesigns and performance optimizations which increased page speed 20%, cut bounce rate 33%, and grew weekly inquiries 18%.
Collaborated with stakeholders to define website goals, delivering a front-end overhaul that increased client satisfaction by 25%.
Partnered with owners to set product strategy and road-map; delivered three major releases, each with clear success metrics, stakeholder sign-off, and post-launch analysis to inform the next cycle.
Designed and shipped an internal AI-powered training video library + interactive on-boarding tool, eliminating 90% of repeated support questions and cutting new-hire ramp time in half.
Facilitated stakeholder workshops to gather requirements and define success metrics, leading to three major releases that exceeded inquiry volume goals by 18%.
Greater Philadelphia Area
Partnered with senior product engineer to scope, prioritize, and ship mobile-first apps; owned user stories and drove bi-weekly Agile iterations with rapid user feedback validation.
Acted as associate product owner for three full-stack applications; defined features, wrote/refined user stories, prioritized backlogs, and coordinated junior engineers to develop and deliver on-time MVPs.
Conducted competitive analysis and user persona development to inform app features, ensuring alignment with market needs during bi-weekly sprints.
2019 — 2019
Designed and shipped custom Canvas dashboards for professors; gathered faculty feedback, rapidly prototyped HTML/CSS enhancements, and collaborated with IT to deploy features that simplified course setup and reduced average content-update time.
Independently learned JavaScript and Liquid templating to extend Canvas functionality beyond out-of-the-box capabilities; built reusable modules for announcements, grade calculators, and embedded resources that were adopted university-wide and sparked my passion for solving real user problems through code. Ultimately, this drove my decision to further explore a career in technology.
Education
2014 — 2018
Rider University
Bachelor's Degree
2014 — 2018