# Ani Khachatryan > Product design leader | Mentor | Culture champion Location: San Francisco Bay Area, United States Profile: https://flows.cv/anikhachatryan I am a curiosity-driven and open-minded Product Designer holding a Master's Degree in Psychology. I am experienced in creating an end-to-end user experience for enterprise-facing and customer-facing products. I am determined to create clear and effective user-centered designs informed by research. I typically find my inspiration by observing people in real life situations. Watching how we humans feel, act and converse in various environments and situations excite me to design intuitive and delightful experiences. I joined the AIGA, the professional association for design to expand the channels of communication with the design community and to stay on top of emerging trends, tools, and technologies. ## Work Experience ### Principal Product Designer @ Albertsons Companies Jan 2023 – Present | Pleasanton, California, United States Currently leading: • Purchasing experience across App and Web; • Wallet/ Payments to enable payment solutions. ### Senior Product Designer @ Albertsons Companies Jan 2022 – Jan 2023 • Led the Cart, Checkout, and Edit Order experience touch points across App and Web; • Designed ultra-fast Delivery and Pickup customer-facing solutions; • Co-designed the Wallet/ Payments to enable payment solutions. ### Product Designer @ Albertsons Companies Jan 2021 – Jan 2023 | Pleasanton, California, United States • Designed and shipped the Flash Delivery service for the Apps and Web. The service allows customers to get their Delivery order as soon as 30 minutes. The pilot was launched on April 14th across 3 stores, and soon will be enabled at 6 more stores. • Designed and shipped the No Order Minimum feature, which allows customers to check out irrespective of the size of their order; • Designed and shipped the Schedule Delivery/ Pickup Time for the Apps and Web. The product currently is live. • Designed and shipped the Select a Pickup Store feature for the Apps. The product currently is live. • Led design initiative to enable fulfillment from Micro Fulfilment Centers. The design is now live on the Apps and Web. ### Product Designer @ Walmart Labs Jan 2019 – Jan 2021 | San Bruno, California • Delivered designs that drove competitiveness and utilized available research learnings and identified opportunities based on multiple data points for business strategy, customer needs, and competitive learning. • Developed insight-driven designs with clear POV to make strong recommendations. • Leveraged high-level listening skills along with synthesis in order to prioritize the range of feedback. • Oversaw design problems from ideation to execution. • Collaborated with cross-functional teams such as UX research, product management, engineering, business analytics, and marketing to move fast and deliver cohesive user-centered relevant solutions. • Contributed to the loyalty program and repurchasing experience, generating multiple conceptual ideas approved by product, design, and business leadership and moved to the implementation phase. • Owned and shipped over ten projects end-to-end with at least seven projects successfully launched: - Improved the easy reorder experience increasing add to cart conversion rate by 3.5% and GMV rate by 0.7%. - Delivered a product expected to result in a $20.8M annual savings with 3rd party partnering companies. - Designed and executed a Store Systems product that is expected to improve On Shelf Availability by 18% and drive a 28% improvement in inventory accuracy, as well as an annualized savings of 177 labor hours per department. ### UX Designer @ Blue Shield of California Jan 2018 – Jan 2018 | San Francisco Bay Area • Designed end-to-end and tested member facing digital experiences. • Collaborated with project managers (PMs), engineers, and content strategists to deliver projects, including claims and benefits, member communication center, password and username recovery flow, dashboard, and navigation. • Designed and led UX benchmarking and usability studies on the UserZoom research platform to determine a data-informed approach and direction for major enhancements. • Worked on four projects (three shipped and one discovery-project turned into a concept and proposed to product partners): Healthcare Spending Dashboard, Claim Reimbursement Online Form for Members, Communication Preferences and BSCA Website Navigation. ### Product Designer & Researcher @ Berlioz Jan 2017 – Jan 2018 | San Francisco Bay Area • Customized and led customer experience design strategy for the enterprise-facing product. • Designed experience for the DevOps and SRE (Site Reliability Engineering) assistant which enabled operators to run apps frictionlessly across multiple clouds with the ease of one button press. • Designed end-to-end and developed a “How to” site as a starting point in the user journey. • Supported design decisions using customer feedback and usability findings. • Partnered with the PM and engineering leads to build product, including scope and definition. ### Graphic Designer @ The Salvation Army Jan 2017 – Jan 2017 | San Francisco Bay Area • Designed UI assets, banners, posters, and flyers for social media and print ### UX Research and Design Consultant @ One Less Thing LLC Jan 2017 – Jan 2017 | San Francisco Bay Area • Assessed current people-to-people market landscape and conducted user research. • Facilitated research and usability study of marketplace users and analyzed results. • Advocated research findings and design outcomes to the PM via written reports and in-person presentations. • Designed end-to-end homepage and hiring flow based on the iterated design concept. ### Visual and UI/UX Designer @ Better World International Jan 2016 – Jan 2017 | San Francisco Bay Area The company develops a real-life social game available on both iOS and Android. • Updated and maintained design system and created necessary UI assets for mobile gaming platform and website. • Designed wireframes and prototypes to visualize and improve design concepts and to perform usability testing. • Supported the development of products by delivering design assets. • Collaborated with PMs and engineers toward common product goals and vision. ### Visual and UI Designer @ Independent Consultant Jan 2015 – Jan 2016 | San Francisco Bay Area • Designed UI assets, illustrated book covers, banners, posters, and created visuals for social media for a wide range of clients in industries spanning multiple verticals ### Substitute - Preschool Teacher @ Fremont Christian Preschool Jan 2015 – Jan 2015 | Fremont, CA ### Training Facilitator and Coordinator @ Armenian National AIDS Foundation Jan 2007 – Jan 2009 • Maintained filing systems for training documents and projects • Maintained the library of the organization • Coordinated the schedule of training-sessions • Designed and developed training modules: “Stigma and discrimination”, “Make the change happen”, “ARV treatment adherence” • Conducted trainings with PLHIV, Health Care workers and NGO representatives ranging from 13-26 students on Mental Health and HIV/AIDS issues • Provided psychological counseling and support to PLHIV, their families and relatives ### School Psychologist in the Program of School Assistance @ SOS Children's Villages International Jan 2006 – Jan 2009 • Administered appropriate assessments to students, interpreted and summarized the results, and reported findings via approved project procedures. • Consulted and collaborated with parents, school staff, and outside agency personnel regarding mental health, behavioral, social-emotional, and educational concerns, and their implications and means of intervention; consulted parents/guardians on a regular or as-needed basis. • Designed and developed procedures for preventing and improving mental health conditions; promoted student mental health and learning, and educational system improvement. • Conducted trainings to students, parents and school personnel regarding issues of human development, learning, and behavior, as well as parenting skills. • Maintained appropriate reports, records, and files; documented psychological and developmental histories for each student in caseload; provided summary progress reports and notes within pre-established time frames. ### Yerevan State University | PhD Researcher @ Yerevan State University Jan 2004 – Jan 2008 | Yerevan, Armenia • Designed and conducted research study on the border of educational and cognitive psychology • Analyzed and interpreted the research results for presentations and publication ## Education ### MD in Psychology in Psychology Yerevan State University ### Bachelor's Degree in Psychology in Psychology Yerevan State University ### User Experience Design Immersive General Assembly ### Early Childhood Studies Ohlone College ### Certificate of Achievement in Graphic Design California Institute of the Arts ### Certificate of achievement in Web Design University of Michigan ## Contact & Social - LinkedIn: https://linkedin.com/in/ani-kh - Portfolio: https://www.ani-kh.com --- Source: https://flows.cv/anikhachatryan JSON Resume: https://flows.cv/anikhachatryan/resume.json Last updated: 2026-04-13