• Acted as liaison between business stakeholders and IT teams for migration and integration of corporate services applications across United and ACI properties.

• Led the integration of United’s loyalty program into Albertsons, implementing changes in the Point of Sale (POS) system to deliver a seamless customer experience.

• Created and maintained business requirements documents (BRDs), functional requirements, and system integration specifications.

• Collaborated with legal, compliance, real estate, and sourcing departments to ensure alignment with project goals and regulatory requirements.

• Facilitated data migration plans and cutover strategies, reducing reliance on manual processes and improving operational efficiency.

• Supported project RAID log management, ensuring timely risk mitigation and issue resolution.

• Designed and implemented data privacy measures for sensitive financial datasets by collaborating with data owners to identify security requirements, ensuring compliance with AWS data governance policies and industry regulations. Led the development of role-based access controls and encryption strategies to protect confidential information.

• Develop product roadmap and strategy by closely collaborating with the customers and the engineering team.

• Work with engineering, finance, marketplace, risk, security, legal, sales, marketing, UX/UI & other cross-functional teams to launch features. Define, track, and analyze metrics that measure the success of products.

• Partnered with Sales to design & implement tracking mechanisms for monitoring product revenue and commissions.

• Build APIs for integration with external systems.

• Provide product demonstrations to business stake holders & facilitate user acceptance testing.

Gen AI Chatbot: Developed an LLM-based AI/ML chatbot for finance customers using generative AI. Integrated domain-specific financial data into the AI model to improve accuracy. Led to 90% reduction in finance support tickets.

Gen AI Agent: Developed an agent to help finance teams improve revenue forecasting accuracy resulting in a 20% reduction in forecast variance.

Data Studio: Launched self-service onboarding for data providers, ensuring governance and enabling analytical dashboards. Onboarded 20+ data sources and enabled 10K+ monthly queries.

PLATO (Platform): Developed self-service mechanisms enabling downstream and leadership teams (including VP) to visualize financial data for usage/revenue/Gen-AI reporting, forecasting, cost allocation, and P/Ls for all AWS Services. Structured 99%+ of AWS revenue data, enabling accurate reporting and executive insights.

Niffler: Enhanced discount visibility to customers with service-specific private subscription pricing.

Apr 2019-Jul 2020: Product Manager/Business Analyst IV

Apr 2017-Mar 2019: Product Manager/Business Analyst III

Feb 2014-Mar 2017: Product Manager/Business Analyst II

• Product Management

o Plan roadmap of billing/revenue/payments platform along with VP (Vice President)

• Billing & Invoice Generation for DSP Ads in North America using Oracle BI

o Product development of billing/revenue/payments systems with around $350 million in monthly revenues

o Build APIs for integration with external systems

o Product owner for Charge, Chargeback, Void, Charge Back Reversal & Refund of Credit Card Payments

o Automated recording check payments information in Oracle ERP through Citibank

o Unified billing/revenue process by integrating Yahoo and AOL to a Single Platform

o Integrated Oracle ERP with High Radius (SaaS) for optimization of collection & cash application

o Define user stories (with inputs from business) and groom with scrum team

o Prepare technical/business process flow diagrams

o Provide product demonstrations to business stake holders & facilitate user acceptance testing

o Work collaboratively with Engineering, Product, UI/UX, Sales, Legal, Finance and other cross-functional teams

• Support

o Trained 30 new hires on billing, cash application & collection processes in Omaha (Nebraska)

o Billing & Invoice Generation for North America using Oracle BI

o Partner with Compliance and Legal teams to meet SOX compliance requirements

o Worked with other BA’s, developers and operations team for planning/deployment of biweekly code release

o Developed user manuals to be used by external business teams

• Interacted with various teams to implement, monitor & schedule processes (using tcsh) in production.

• Conducted impact studies to view the effect of code changes on the financial models developed using C++.

• Created stored procedures and queries for retrieving data efficiently (millions of rows) in Sybase & Oracle.

• Developed an Outage Notification Tool that send out notifications in case of a service outage or scheduled maintenance of a service using JAVA, JSP, jQuery, MySQL, HTML, CSS.

• Enhanced bash scripts to extract information from log files generated in Computer Associates (C.A.) Siteminder & C.A. Identity Manager servers and insert the data in MS Access resulting in a 95% decrease in execution time.

• Developed a Perl script which parses a log file generated by syslog-ng and creates a web page.

• Prepared test cases for the upgradation of C.A.’s product Siteminder from v8 to v12 for ABC Television Group and Disney Consumer Products using SmartBear.