Technical Lead, Designer, and Product manager for numerous user-facing safety features and internal tools for safety agents.
• Unlocked Emergency Support, Trusted Contacts, Share Location, and more for riders and safety agents with accessibility.
• Demonstrated end-to-end ownership of team’s owned services and features by leading discussions with cross-functional teams
• Gave large-scale presentations to 100+ people powering product-level features in the Trust & Safety ecosystem
• Operationalized technical product ownership by instrumenting new features for observability and alerting across Mode dashboards, service-level performance monitors, and bug tracking systems.
• Executed successful end-to-end experiments using Feature-flag driven development and A/B testing
• Drove broad adoption of frontend developer guidelines picked up by 10+ teams to help developers meaningfully contribute to unfamiliar services in minutes instead of days.
• Mentored new frontend hires and interns. Defined projects, and built documentation for future mentorships for the team.
• [Impact] Opened new channels to activate users, improved efficiency and accuracy for safety incident investigations, unlocked safety features for desktop riders, and modernized UX and stack.
• Designed UX prototypes and frontend architecture.
• Organizer and leader for Frontend tech talks in the Safety & Support Org
• Contributor of the “how we give back” initiative. Organized a fundraiser for equal access to healthcare and raised $4,750 for relevant non-profits.
• Recognized for impactful projects developed for internal hackathons.
Skills: NextJs, ReactJs, Typescript, SQL, Python, GraphQL, D3.js Data Visualizations, Javascript, CSS, Figma, React testing library, Jest, large-scale presentations (100+ people)