Drove innovation & delivery: Led a cross-functional redesign to a responsive web platform, sliced into phased launches; shipped on deadline with WCAG 2.1 SC 1.4.10 (Reflow) conformance, retaining a major client.

Operationalized accessibility at scale: Standardized design reviews to account for personas with varied abilities and assistive tech (keyboard-only, screen readers); partnered with Engineering to centralize client accessibility requests and accelerate fulfillment.

Built organization capability & mentored: Ran company-wide enablement with Deque (two trainings + CEO-endorsed town hall with live screen-reader demo; ~395 attendees); created a 60-min onboarding course for Product Design published on the LMS.

Influenced roadmap & resources: Secured executive approval for a full-time Accessibility Program Manager and championed user-centric priorities in planning with Product and Engineering.

Co-founded the Asian Pacific Islanders Employee Resource Group to foster a supportive environment for members to celebrate our diverse backgrounds and receive professional development. The API ERG has 160+ members.

From summer intern to full-time product designer. Designed the rebranding for Identity.com, authored a new style guide, and expanded a cross-channel component library used across web, print, and events.

Improved GoodHire workflows: partnered with PM, Eng, Legal, and Policy to streamline key flows, raising NPS 54 to 63 in 12 months and contributing to ~$200K weekly cash revenue.

Growth experiments: designed and shipped multivariate homepage tests for PeopleSmart, lifting engagement/CTR 8%; co-authored Google Ads copy with Marketing Analytics, projected $250K in sales.