# An N. > Lead Product Designer @ Medallia | annguyendesigns.com | U.C. Berkeley | California College of the Arts Location: San Francisco Bay Area, United States Profile: https://flows.cv/ann1 ## Work Experience ### Lead Product Designer @ Medallia Jan 2022 – Present | San Mateo, California, United States ### Senior Product Designer @ Medallia Jan 2019 – Jan 2022 Drove innovation & delivery: Led a cross-functional redesign to a responsive web platform, sliced into phased launches; shipped on deadline with WCAG 2.1 SC 1.4.10 (Reflow) conformance, retaining a major client. Operationalized accessibility at scale: Standardized design reviews to account for personas with varied abilities and assistive tech (keyboard-only, screen readers); partnered with Engineering to centralize client accessibility requests and accelerate fulfillment. Built organization capability & mentored: Ran company-wide enablement with Deque (two trainings + CEO-endorsed town hall with live screen-reader demo; ~395 attendees); created a 60-min onboarding course for Product Design published on the LMS. Influenced roadmap & resources: Secured executive approval for a full-time Accessibility Program Manager and championed user-centric priorities in planning with Product and Engineering. ### Co-Founder and Lead for Medallia's Asian Pacific Islanders Employee Resource Group @ Medallia Jan 2021 – Jan 2022 Co-founded the Asian Pacific Islanders Employee Resource Group to foster a supportive environment for members to celebrate our diverse backgrounds and receive professional development. The API ERG has 160+ members. ### Product Designer @ Medallia Jan 2017 – Jan 2019 ### Product Designer @ Inflection (a Checkr company) Jan 2014 – Jan 2017 | Redwood City, California, United States From summer intern to full-time product designer. Designed the rebranding for Identity.com, authored a new style guide, and expanded a cross-channel component library used across web, print, and events. Improved GoodHire workflows: partnered with PM, Eng, Legal, and Policy to streamline key flows, raising NPS 54 to 63 in 12 months and contributing to ~$200K weekly cash revenue. Growth experiments: designed and shipped multivariate homepage tests for PeopleSmart, lifting engagement/CTR 8%; co-authored Google Ads copy with Marketing Analytics, projected $250K in sales. ### Teaching Assistant @ Stanford University Jan 2014 – Jan 2017 | Palo Alto, California, United States "The Creative Entrepreneur: Innovation Through Design Thinking": Prepared materials/LMS content, partnered with instructors Christina Wodtke, Laura Klein, David Sifry, facilitated small-group discussions, and coached working professionals to apply user research to product decisions. ### Intern @ PSY/OPS Type Foundry Jan 2014 – Jan 2014 Learned type design and observed the design process from ideation to client delivery. Completed inventory of foundry's typefaces and updated foundry's website with new releases. ### Office Assistant @ Chabot College Jan 2011 – Jan 2012 | Hayward, California, United States Ran the day-to-day operations of the Office of Student Life such as corresponding to students, liaison, and the general public. Performed data entry, filing, and reporting critical issues to the Director of Student Life. Organized the graduation reception for 600+ students and their families. ### Public Relations Coordinator @ Mary Queen of Viet Nam Community Development Corporation Jan 2010 – Jan 2011 | New Orleans, Louisiana, United States Designed national campaign for victims of the Deepwater Horizon Oil Spill that led to United States Senate hearing. Mobilized 200+ community members and fostered community leaders to voice concerns from the Vietnamese fishing industry in New Orleans East to the Gulf Coast Claims Facility. ## Education ### Graphic Design with distinction California College of the Arts ### Sociology with a minor in Art History University of California, Berkeley ## Contact & Social - LinkedIn: https://linkedin.com/in/annguyendesigns - Portfolio: https://annguyendesigns.com - Dribbble: https://dribbble.com/annguyendesigns/shots --- Source: https://flows.cv/ann1 JSON Resume: https://flows.cv/ann1/resume.json Last updated: 2026-03-25