San Francisco, California, United States
1. Led the UX transition for Escapia (Expedia Group’s premier B2B property management software) from a legacy tool to the global design system. Scaled enterprise standards across 900+ professional management companies and 10k+ power users.
2. Led redesign of core operational workflow — Booking Calendar, reducing time on task by ~40% and improving task completion rate by ~25% for high-frequency actions.
3. Partnered with 5 engineering teams to productionize a shared component library, slashing design-to-dev time by 30% across the organization.
4. Led 5+ cross-functional workshops and design reviews, collaborating closely with Product and Engineering to align on problem framing, tradeoffs, and scalable solutions within technical constraints
5. Partnered with UX Researchers by defining research goals, briefing tasks, and supplying high-fidelity prototypes to validate complex workflows and design decisions.
6. Collaborated with cross-brand design teams across Expedia Group to establish best practices for navigation and filtering patterns in complex, data-dense products.
7. Contributed to a VP-level initiative to reimagine platform navigation, integrating AI-driven discovery to simplify complex workflows. Developed the UX strategy that pivoted the product roadmap, resulting in a significant boost in user retention.