➤ Support lead coordinator with day-of event management, timeline execution, and vendor coordination for 20+ weddings and private events

➤ Set up event decor and layouts based on client vision, ensuring aesthetic alignment and logistical efficiency

➤ Anticipate the guest and client needs, troubleshoot issues in real time, and maintain a calm, organized, & optimistic presence during high-pressure moments

➤ Apply empathy, systems thinking, and clear communication, which are skills transferable to human-centered research and design roles

Clients:

➤ Spellable (B2C Spelling App, Jan - May 2025):

– Helped lead a moderated usability test of the Spellable app, designed to support adults with spelling challenges, as part of a graduate UX research collaboration with Spellable

– Tested the first-time user experience (FTUX) with 5 Android users using a think-aloud protocol and remote testing via UserTesting (UserZoom)

– Helped facilitate sessions, created and structured the rainbow spreadsheet for consistent qualitative coding, and contributed to analyzing the large volume of behavioral data

– Our insights revealed key usability barriers and informed design recommendations to improve lesson engagement and user retention

➤ Ariadne Labs (Global Health Center, Sep - Dec 2024):

– Co-led a qualitative study investigating the experiences of patients managing cardiovascular disease (CVD) as part of a graduate UX research collaboration with Ariadne Labs

– Helped design the interview guide, recruited participants via UserTesting, and conducted remote one-on-one interviews

– Used thematic analysis to surface communication gaps and emotional pain points

– Translated our findings into personas and journey maps to support patient-centered design recommendations, which we presented to an Ariadne Labs stakeholder

Spearheaded the largest design project on Sprintfolio, leading a team of 6 designers to deliver impactful UX solutions for the client, Fitsenpai

➤ Leveraged my experience in psychology, education, healthcare, and research to drive innovation and enhance user satisfaction, focusing on creating an intuitive and impactful user interface for Wisdolia (now called Jungle)

➤ Conducted UX research, including secondary research, user interviews, competitive analysis, user testing, and analysis of the latest 30-day user feedback, guiding design improvements that balanced solo and collaborative study preferences

➤ Redesigned the UI, implemented adaptable social and privacy settings, and introduced post-study verification features, enhancing platform usability, user engagement, and educational effectiveness