• Defined product goals, created roadmaps and prioritized features, ensuring alignment with the company's mission and market demands
• Chaired the development and implementation of a Business Continuity Plan, resulting in a 15% improvement in delivery time, enhancing overall customer satisfaction and market competitiveness
• Devised user surveys and analyzed feedback to drive iterative product improvements for e-commerce platform, resulting in 30% decrease in customer support requests
• Established and objectives and key results (OKRs) to measure product success, including a 20% boost in customer satisfaction scores