# Ann H. > Product Strategy, UX, Insights, and Analytics Leader | Formerly Amazon, Google, Meta, Walmart, Yahoo, Nokia Location: Mountain View, California, United States Profile: https://flows.cv/annh Strategy, User Experience, Research & Analytics Executive | 23 Years Driving Strategy, KPIs & Insights | C-Suite Advisor | Speaker & Thought Leader | Global Experience: Amazon, Walmart, Facebook, Google, Nokia, Yahoo I’m a Product Strategist, User Experience (UX), Insights, and Analytics leader with 23+ years of experience driving executive strategy, building high-impact global teams, and scaling insights that shape company direction. I’ve led initiatives at world-class companies including Amazon, Walmart, Facebook, Google, and Yahoo — influencing decisions at the C-Suite and Board level. I transform insights into strategy: KPIs, metrics, and frameworks that guide company-wide priorities - Advise executives: Executive-level storytelling, cross-org alignment, and board-ready presentations - Build for impact: Consumer, B2B, B2C, commerce, social, mobile (Android OS, Google App for iOS, Facebook, Instagram), Generative AI / LLM innovation Recognized Thought Leader - Speaker at global conferences (US, Asia, Europe) since 2005 — UX World 2014 Seoul (“Best Talk”), CHI 2008 - 5+ publications, awards, podcast interviews, and media features - Creator of new research methods; educator on creativity and storytelling in research - Designed & built Google’s 4-room “Home” usability lab (featured at Android I/O 2013) Education Master’s, Stanford University Bachelor’s, Cornell University (Communications with Systems & Technology focus; minor in Information Sciences) ## Work Experience ### Director / Head of Product Strategy and Insights @ AfterShip Jan 2026 – Present ### Head of Product and UX Excellence, Strategic Insights & Analytics | Selling Partner Services @ Amazon Jan 2020 – Jan 2026 Built and develop cross-functional teams driving strategic product opportunities across 100+ products serving 3M+ Selling Partners (B2B vendors and B2C sellers), directly impacting satisfaction, trust, transparency, and UX metrics regularly to C-Suite and Board of Directors ### Director / Head of Research @ Walmart eCommerce Jan 2019 – Jan 2020 | San Francisco Bay Area Strategic Leadership: Built and led a full-stack team, overseeing research across 100+ eCommerce products, improving user experience for 1.5M associates and 265M customers. Partnered with executives, leaders, and cross-functional teams to integrate research insights into company strategy, shaping customer and associate experiences and influencing key product roadmaps. ### Sr. UX Research Lead / Manager @ Facebook Jan 2017 – Jan 2019 C-Suite and Company-Mission Impact: Led strategy and team for Facebook Community and Instagram, partnering with 7+ VP orgs to define and execute strategy impacting 2B+ customers across the Meta platform (e.g., Instagram, Pages). Influenced cross-company initiatives driving the company’s mission and leading strategy presented to the CEO. Spearheaded a multi-phase project to create a company-wide metric, correlate with behavioral signals, and connect users to 1M+ meaningful communities. ### Lead UX Researcher @ Instagram Jan 2016 – Jan 2019 Instagram, Facebook ### User Experience Researcher Lead @ Google Jan 2009 – Jan 2016 Global Impact: Led insights & shaped strategy for key products such as Android (Gingerbread and Honeycomb - 44.8% smartphone US market share and and 87m users), Hardware/Devices (home automation, music), Media (Music, Books, Photos, and Videos), Assistant, Google Keyboard, Search platforms, and other key Google products, influencing product development and UX across mobile and web for billions of global users | Designed and built a 4-room “Home” usability lab featured in 2013 Android I/O talk. Awarded for Google Instant and 15+ peer bonuses. ### Sr. UX Lead @ Nokia Jan 2008 – Jan 2009 End-to-End User Experience: Led UX interaction design/research for smartphone Symbian Devices (40% smartphone market share), influencing global product strategy, from concept through post-launch, utilizing creative, low-cost methods. Innovation & UX Leadership: Drove agile design processes, created opportunity matrices, and established international design standards for mobile product offerings, presented at conferences ### Sr. User Experience Researcher @ Yahoo! Jan 2005 – Jan 2008 Product Strategy & Research: Led research for Yahoo social products, balancing user needs with business goals. Conducted ethnographic studies and ideation sessions to influence product strategy | Global Research Leadership: Managed international research efforts to identify new product opportunities, influencing Yahoo!’s global strategy | Innovation: Led Yahoo!'s usability lab and won internal Hack Day for most engaging projects. ### Research Intern @ Macromedia Jan 2005 – Jan 2005 • Design digital and written content for Education department • Facilitate with technical writing on product manuals ### Member @ Stanford Persuasive Technology Lab Jan 2004 – Jan 2005 • Design and research for “BuddyBuzz” (mobile application for reading community and collaborative filtering) • Draft Persuasive Technology article for Harvard Education Magazine ### Research Intern @ SRI International Jan 2005 – Jan 2005 • Evaluate impact of the One Economy’s Digital Communities Program through data analysis • Conduct qualitative research and code baseline survey data ### Design Intern @ Stanford Virtual Labs and HELP4Kids Jan 2004 – Jan 2005 • Designed multimedia teaching modules on health for local 8th grade classes with Flash and Illustrator • Applied HCI principles and learning and child development theories to multimedia modules • Engaged in all parts of design process including storyboarding, user testing, and iterations ## Education ### MA in Social Sciences in Education Stanford University Jan 2004 – Jan 2005 ### BS in Communication - Human-Computer Interaction Cornell University Jan 1999 – Jan 2003 ## Contact & Social - LinkedIn: https://www.linkedin.com/in/annhsieh --- Source: https://flows.cv/annh JSON Resume: https://flows.cv/annh/resume.json Last updated: 2026-04-07