# Annie Chen > Product Design @ Scribd Location: San Francisco Bay Area, United States Profile: https://flows.cv/anniechen3 Growth design lead at Scribd, Inc. Outside of work, I like to bake, eat pastries, hike, and hunt for the best hazy IPAs. ## Work Experience ### Staff Product Designer @ Scribd, Inc. Jan 2026 – Present ### Staff Product Designer @ Scribd, Inc. Jan 2026 – Present ### Product Design Manager @ Scribd, Inc. Jan 2023 – Jan 2026 ### Senior Product Designer @ Scribd, Inc. Jan 2021 – Jan 2023 ### Product Designer, Growth @ Scribd, Inc. Jan 2019 – Jan 2021 | San Francisco, California ### Product Designer @ PlanetArt.com Jan 2018 – Jan 2019 Own competitive and user research, ideation, interaction and UI design, and prototyping for new features across various businesses including: FreePrints Cards UK app; product upsells in the FreePrints app; gift cards, signature tool, and PayPal in the Ink Cards app; cart and checkout experience for Simply to Impress desktop site ### Product Designer @ Sincerely Jan 2017 – Jan 2018 | San Francisco Bay Area Owned competitive and user research, ideation, interaction and UI design, and prototyping for the following features for the Ink Cards app: new checkout and payment flow, photo selection, return address, save cards, favorite cards, product filters, and rewards program ### Product Design Consultant @ Freelance Jan 2016 – Jan 2017 | San Francisco Bay Area Projects: Deliniti: Deliniti is a tool that analyzes a teacher's classroom recording and provides them with a report showing types of questions asked, teacher talk time, and talking speed. I worked with one other designer on a redesign of the report and their landing page. - Recruited and conducted interviews with teachers and instructional coaches to understand professional development and feedback challenges - Redesigned the visuals and content in the report to make it more useful for teachers - Developed brand messaging for their landing page Sunpik: Sunpik connects homeowners interested in solar to certified local installers. I worked with a team of product designers on branding and a landing page redesign. My specific responsibilities: - Conducted user interviews to understand the solar buying experience - Conducted comprehension tests to validate design and content of the landing page - Developed brand identity (color and messaging) and wrote copy for the landing page ### Product Designer - Contract @ Praiseworthy Jan 2016 – Jan 2017 Praiseworthy is a customer feedback platform. I worked with a team of designers to design a new mobile-first dashboard for the product based on material design principles. My specific responsibilities: - Conducted interviews with customers to understand the information they care about the most - Facilitated a design studio where we rapidly sketched ideas and created wireframes - Created hi-fi mockups of navigation and filters for the dashboard for desktop and mobile - Presented user research insights to the co-founders ### Product Designer - Contract @ YouCaring Jan 2016 – Jan 2017 YouCaring is the leading free online crowdfunding platform. I worked with a team of designers to create a new mobile app from the ground up. My specific responsibilities: - Defined the research plan and conducted user interviews and usability tests - Created a user journey map for the crowdfunding experience to identify opportunities to add value - Facilitated a design studio where we rapidly sketched ideas and created wireframes - Presented research insights and design decisions to the YouCaring product team - Created hi-fi mockups of the UI ### Product Designer - Contract @ Croissant Jan 2016 – Jan 2017 Croissant is a service that makes workspaces easily accessible to people everywhere. I was a product designer who led UX research on a team of product designers developing a new feature for Croissant. My specific responsibilities: - Recruited conducted several rounds of UX research with existing users - Synthesized insights from research through affinity mapping - Facilitated a design studio where we rapidly sketched ideas and created wireframes for the new feature - Designed lo-fi and hi-fi clickable prototypes - Presented insights from UX research to the co-founders ### Information Security and Compliance Analyst @ UserTesting Jan 2016 – Jan 2016 | Mountain View, CA - Led quarterly meetings with the COO, SVP of Product and Engineering, CFO, and Legal to discuss new security process changes and obtain buy-in before communicating to the whole company. - Collaborated with sales, product, and engineering to complete customer security evaluations to ensure our platform met their security needs - Developed new information security policies and processes through collaboration with the product, engineering, IT, and facilities teams - Managed the security incident response process ### Customer Success Manager @ UserTesting Jan 2015 – Jan 2016 | Mountain View, CA UserTesting makes it easy for businesses to understand how users interact with their digital properties so that they can improve their customer experience. - Designed strategic touchpoints with customers to drive product adoption and engagement and to ensure customers' goals and expectations were being met - Managed research projects with customers and our internal UX research team to ensure customers received the insights they needed in a timely manner - Recommended UX research ideas that aligned with customers’ business goals to drive deeper engagement with the platform and professional services team - Delivered UserTesting platform training and provided research best practices to a portfolio of 50+ customers - Developed customer lifecycle email program with marketing team to drive adoption, engagement, and retention - Led monthly meetings and business reviews with customers to ensure customers continued to meet their goals and receive value - Resolved customer questions/issues with the platform quickly to maintain a high level of customer satisfaction ### Senior Associate, Advisory Risk Assurance @ Ernst & Young Jan 2011 – Jan 2015 As a consultant, I focused on delivering exceptional client service through building trust, sharing my expertise, and delivering value. - Designed process improvements for Fortune 500 companies by collaborating with internal and external stakeholders to understand business needs - Empowered clients with the knowledge necessary to successfully execute compliance projects - Managed simultaneous projects at a leading Internet company within tight deadlines - Collaborated cross-functionally with other Ernst & Young teams to develop a robust understanding of a client’s environment and ensure client’s risks are appropriately addressed - Coached a team of 2 – 3 junior-level staff and international resources on successful client service delivery and IT audit methodology - Performed detailed review of staff work products to ensure deliverables meet Ernst & Young’s high quality standards - Monitored project budgets on a weekly basis and restructure project teams to minimize potential budget overruns Internal contributions: - Office-wide diversity mentoring program coordinator - I paired staff, seniors, and first year managers with senior managers and partners; and led in-person group meetings. - Member of the EY West Region Advisory workgroup that provides feedback on current EY initiatives - Campus recruiting - I assisted with EY's Emerging Leaders Program and was an on-site interview host - Led the Pan Asian Professional Network Mentoring Program ### Marketing Assistant @ Ansir Innovation Center Jan 2011 – Jan 2011 | San Diego, CA - Spearheaded adoption of an online accounting system to streamline accurate recording of income and expenses - Implemented a CRM system to efficiently and effectively manage customers and track events - Advertised startup events and services through Facebook, Twitter, and LinkedIn and e-mail ### Administrative Assistant @ UCSD Programs Abroad Office Jan 2009 – Jan 2011 - Entered and monitored data of all study abroad students in the online database system, FileMaker Pro - Created study abroad program comparison charts in Excel to aid students with program selection - Researched study abroad programs online and created PowerPoint presentations for students - Designed study abroad flyers in Adobe InDesign and Photoshop to advertise weekly events and workshops - Helped facilitate UCSD’s annual Study Abroad Expo and General Orientation ## Education ### BA in Economics UC San Diego ### Data Analysis Circuit General Assembly ### Tradecraft Product Design Apprenticeship Program ## Contact & Social - LinkedIn: https://linkedin.com/in/chenannie --- Source: https://flows.cv/anniechen3 JSON Resume: https://flows.cv/anniechen3/resume.json Last updated: 2026-04-13