Manage weekly website updates, ensuring timely publication of news, events, and announcements while maintaining accurate, user-friendly content and consistent branding.

Led a full website redesign by migrating the site to WordPress, improving visual appeal, navigation, and user experience.

Improved communication by implementing online forms and an autonomous file management system, reducing administrative workload and streamlining data access.

Experience involves:

• Actively involved in the daily operation of BIOS configurations, computer imaging processes, and quality control procedures of more than 100 in-parallel systems

• Lead a team of technicians by training them on various customer processes, fixing problems that arise spontaneously, and directing their work to meet the department's needs

• Achieved a quality control role by maintaining a high level of attention to detail, this includes managing order tickets, transfers of orders, peer-reviewing, and post-operations reports

• Improved analytical and problem-solving skills by performing diagnostics, troubleshooting issues, researching solutions, and communicating with experts

• Gained a greater understanding of database systems and order fulfillment processes by collaborating with the warehouse department and becoming familiar with their functions

• Decreased labor time 10% by implementing autonomous scripts that follow the axioms of company policies and can easily be used by new employees

• Developed an application that interfaces with a barcode scanner to reduce the user’s execution time of CRUD policies within the company’s database system by half

• Resolved the highest number of order tickets across multiple configuration departments in the company this past year

Conducted in-depth analysis of current business processes by gathering and reviewing requirements through stakeholder engagement to understand the ERP migration needs.

Documented current and proposed processes using Microsoft Visio and collaborated with cross-functional teams to align workflows with the new ERP system.

Supported implementation efforts by validating solutions, assisting in deployment, and ensuring alignment with business objectives during the transition.

Performed testing activities following code changes to verify that new features function correctly and that existing functionality remained unaffected.

Analyzed detailed specification documents and incorporated stakeholder requirements to develop precise and targeted test case documentation for validating code changes.

Identified and recorded software errors during testing, documenting them with supporting screenshots to ensure clarity, traceability, and efficient issue resolution.

Created and maintained the backend server for a sales enablement platform promoting AI adoption, using Docker with a LAMP stack to ensure scalable and consistent deployment.

Developed a full-stack sales reporting tool for hardware lifecycle insights, deployed on Windows Server (IIS) using PHP, Python, and HTML/CSS/JavaScript.

Built a web-based BIOS management tool for manufacturing, reducing data entry time by 50% using HTML, CSS, and JavaScript.