Experience involves:
• Actively involved in the daily operation of BIOS configurations, computer imaging processes, and quality control procedures of more than 100 in-parallel systems
• Lead a team of technicians by training them on various customer processes, fixing problems that arise spontaneously, and directing their work to meet the department's needs
• Achieved a quality control role by maintaining a high level of attention to detail, this includes managing order tickets, transfers of orders, peer-reviewing, and post-operations reports
• Improved analytical and problem-solving skills by performing diagnostics, troubleshooting issues, researching solutions, and communicating with experts
• Gained a greater understanding of database systems and order fulfillment processes by collaborating with the warehouse department and becoming familiar with their functions
• Decreased labor time 10% by implementing autonomous scripts that follow the axioms of company policies and can easily be used by new employees
• Developed an application that interfaces with a barcode scanner to reduce the user’s execution time of CRUD policies within the company’s database system by half
• Resolved the highest number of order tickets across multiple configuration departments in the company this past year