I assist my employer in helping them with their day to day activities such as food shopping, transporting them to their doctor appointments, picking up their medication, and assisting them at their home.

Accomplished monitoring the quality of the product/ software during all stages of development in an Agile environment

Develop and execute test cases against functional requirements

Testing consistency across mobile devices, browsers, and operating systems

Perform mobile testing of native / web / hybrid apps applying Android Studio,

Apply Chrome DevTools for Web testing, UI, network errors, JavaScript errors

Creating, monitoring, and tracking the issues in Jira

Accomplished monitoring the quality of the product/ software during all stages of development in an Agile environment

Develop and execute test cases against functional requirements

Testing consistency across mobile devices, browsers, and operating systems

Perform mobile testing of native / web / hybrid apps applying Android Studio, Xcode, ADB, TestFlight

Apply Chrome DevTools for Web testing, UI, network errors, JavaScript errors

Creating, monitoring, and tracking the issues in Jira

Participate in product design reviews to provide input on functional requirements, product designs, schedules, or potential problems

Found a major privacy violation issue and escalated to the product team

Managed adding & disabling user/computer active directory accounts

Managed backup system for Meditech software

Created/updated Systems Department policies and IT forms

Recommended/purchased IT equipment for the Systems Department

Provided coverage for the IT Department in emergency situations

Provided static IP addresses within the DHCP service

Added/removed printers and modified printer information on printer servers

Managed Cardiology Department HP-branded computers and servers

Setup and troubleshot computers, laptops, printers, smartphones, and various medical software

Solved IT problems such as blue screens, network connectivity issues, spyware, viruses, and miscellaneous hardware issues

Provided coverage for Helpdesk & Desktop Support Departments when needed

Provided primary desktop service for clinics outside the Hospital