# Anthony Melendez > Personal Care Assistant Location: New York City Metropolitan Area, United States Profile: https://flows.cv/anthonymelendez Software QA Analyst with experience in testing mobile (Android & iOS) & web applications. I've done functional, UI, smoke and regression testing. I've also created and executes test cases based on requirements given to me. I have excellent time management and organizational skills and am very detail & goal oriented. Prior to working as a Software QA Analyst , I have a total of about 10 years as an IT Desktop Support Specialist in various industries (private, public and medical). I'm well versed in Windows 7/10, Microsoft Office, and troubleshooting various areas such as pc and server hardware, software, printers, networks & mobile technology (a jack of all trades so to speak). ## Work Experience ### Personal Care Assistant @ Public Partnerships | PPL Jan 2025 – Present I assist my employer in helping them with their day to day activities such as food shopping, transporting them to their doctor appointments, picking up their medication, and assisting them at their home. ### Software QA Engineer @ Reelly.io Jan 2024 – Present | Dubai, United Arab Emirates Accomplished monitoring the quality of the product/ software during all stages of development in an Agile environment Develop and execute test cases against functional requirements Testing consistency across mobile devices, browsers, and operating systems Perform mobile testing of native / web / hybrid apps applying Android Studio, Apply Chrome DevTools for Web testing, UI, network errors, JavaScript errors Creating, monitoring, and tracking the issues in Jira ### Software QA Engineer @ TalentNow Jan 2023 – Jan 2024 Accomplished monitoring the quality of the product/ software during all stages of development in an Agile environment Develop and execute test cases against functional requirements Testing consistency across mobile devices, browsers, and operating systems Perform mobile testing of native / web / hybrid apps applying Android Studio, Xcode, ADB, TestFlight Apply Chrome DevTools for Web testing, UI, network errors, JavaScript errors Creating, monitoring, and tracking the issues in Jira Participate in product design reviews to provide input on functional requirements, product designs, schedules, or potential problems Found a major privacy violation issue and escalated to the product team ### Junior Systems Administrator @ Wyckoff Heights Medical Center Jan 2012 – Jan 2013 Managed adding & disabling user/computer active directory accounts Managed backup system for Meditech software Created/updated Systems Department policies and IT forms Recommended/purchased IT equipment for the Systems Department Provided coverage for the IT Department in emergency situations Provided static IP addresses within the DHCP service Added/removed printers and modified printer information on printer servers Managed Cardiology Department HP-branded computers and servers ### Desktop Support Technician @ Wyckoff Heights Medical Center Jan 2010 – Jan 2012 Setup and troubleshot computers, laptops, printers, smartphones, and various medical software Solved IT problems such as blue screens, network connectivity issues, spyware, viruses, and miscellaneous hardware issues Provided coverage for Helpdesk & Desktop Support Departments when needed Provided primary desktop service for clinics outside the Hospital ### Desktop Support Technician @ First Choice Staffing of NY/Columbia University Jan 2010 – Jan 2010 Troubleshot laptops and smartphones and various IT problems for faculty and students Data retrieval from damaged or corrupted laptops ### IT Support Specialist @ The Nielsen Company Jan 2009 – Jan 2010 Provided help desk, desktop, printer, Smartphone, and network support for in-house users (1,000) using MACs and PCs Researched hardware and software solutions to various problems such as hard drive crashes, software conflicts, virus and spyware removal, printer issues, PDA problems, and errors in event logs Replaced desktops, laptops, and various IT equipment Setup video conference and LCD projector for all meetings ### IT Support Specialist @ Nielsen BuzzMetrics/Nielsen Online Jan 2006 – Jan 2008 Provided help desk, desktop, printer, Smartphone, and network support for in-house (100) and remote users (30) using MACs and PCs Researched hardware and software solutions to various problems such as hard drive crashes, software conflicts, virus and spyware removal, printer issues, PDA problems, and errors in event logs Specked out, purchased, and replaced desktops, laptops, and various IT equipment Inventoried all in-house and out-of-state desktops, laptops, software, and printers Added and made changes to the active directory listing, exchange mailboxes, and distribution lists Liaison with Nielsen IT and Telecommunications Departments and assist the HR Department with personnel placement and facilities issues ### Desktop Field Technician @ Robert Half Technology Jan 2006 – Jan 2006 Provided help desk, technical support and equipment replacement as needed for scheduled appointments and emergencies Researched hardware and software solutions to various problems such as hard drive crashes, software conflicts, virus and spyware removal, printer issues, PDA problems, and errors in event logs ## Education ### A.A. in Education LaGuardia Community College Jan 1993 – Jan 1996 ### Software Testing & Quality Assurance Careerist.com ## Contact & Social - LinkedIn: https://linkedin.com/in/anthonymelendez71 --- Source: https://flows.cv/anthonymelendez JSON Resume: https://flows.cv/anthonymelendez/resume.json Last updated: 2026-04-01