# Anthony Sopher > Engineering Legal Business Systems Location: New York, New York, United States Profile: https://flows.cv/anthonysopher • Experienced IT professional specializing in a hand-on approach to public company readiness, development of business technology programs and restructuring, resulting in increased service and support portfolios meeting and exceeding business expectations while cutting costs for highly available dynamic operation systems "Disrupting the norm" • Interdisciplinary problem solver working across multiple departments seeking out and providing the highest level of support expectations and management following regulations and brand identity. • An intuitive lifelong learner who enjoys developing and maintaining service and support integrating new and best practice industry methods while expanding business solutions. • Hands-on approaches specializing in network and systems engineering; deployment and supporting highly available, redundant, and effective IT solutions, and SaaS needs. • Securing global support efforts providing development of Level 1-3 setup support desks, business compliance, training, and documentation focused on stakeholder, end-user, and business services. • A highly motivated achiever who enjoys completing projects and hands-on work. Specialties: • Support Program Development and Management • Project Management • Budgeting and Cost Control • Vendor and Service Provider Relations • ITCG Needs • Public Company Readiness • SOX Compliance • ITIL Foundries Implementation • Agile Project Management • Disaster Recovery and Preventative Maintenance • Enterprise Risk Management • Operational Risk Assessment • Emerging Technologies Technical Proficiency: LAN/WAN, TCP/IP, WINS, DHCP, DNS, RDP, FTP, Telnet, SNMP, POP, IMAP, Ethernet, VPN, VBASIC; System Operations and Maintenance; Windows, Linux, MAC OSX, LDAP, SAML, SSO, SaaS, PaaS, IaaS, VOIP ## Work Experience ### Software Engineer, Legal Platforms @ Coinbase Jan 2023 – Present | New York, United States Disrupting with CapEx and OpEx in mind....... Consumer and data controls… maybe world markets. -Security: SocII&II compliance: Aka filling out the forms for security and international regulators. Gotta keep in those. -GDPR -Ensure regulatory compliance around consumer data extraction. This is usually a multi team effort. Streamlined it a few times scalably with Netsuite, Salesforece, and Marketing tools. -Data flows for click through marketing. Contact to contract. -Data breach: Security control flows protecting consumer data. Company PII, GDPR and Cali state laws. -Data breach readiness and training. -Cloud first: Google cloud heavy. Friendly with Aws and Azure, migrating platforms that are at risk and unscalable. SaaS preferred. -Infrastructure security: Establishing IpSec for legal only technology. Also known as segregated data by form. Routers such as Cloudflare can assist in these data flows. -DevOps: Utilize and deploy AI code vetted pre-deployment QA requirements for the business. Testing and confirming delivery post deployment. Analytics: Running metrics not only against work KPI’s but OPI’s that deliver with results. GitHub: Release control in live prod environments, with appropriate roll backs. AI: Embrace it or loose it. We have many ways here to utilize it. Guardrails are a thing. Can’t speak publicly how Coinbase uses it. ### IT Manager @ Ephemeral Tattoo Jan 2022 – Jan 2023 | New York, New York, United States Working with the Epehemeral team to build, manage and ensure IT congruency across the organization. Opportunities gained include work of multitude of teams but championing: 6 retail store builds supporting 8 in house 1mil in global spend management forecasted GDPR and privacy awareness for global expansion Managing an ITSM vendor comprised of 6 team members Invoice and billing management Vendor/supplier relationship management Key projects: Developing IT ticketing and operations Building vendor relationship for ITSM Managing vendor spend Scoping SaaS viable reductions through audit efforts Building customer outreach and inbound communication systems Ensure security for Ephemeral using Okta, MFA, JAMF onboarding/offboarding Security enablement and training System security audits Retail operations: POS device management Developer operations support for retail needs 24/7 white glove support for store operations Ensuring vendors manage support expectations for stores through bi weekly calls ISP management and backup connectivity for stores Additional support for sublease tenants. ### Sr. Operations SaaS Engineer @ Spotify Jan 2020 – Jan 2022 | New York, New York, United States Manage and maintain SaaS applications for Legal, Internal Audit and the Data Protection Office. Manage SaaS and planning projects for the development of stakeholder applications. Work closely with stakeholders to define requirements and needs for builds. Act as a lead for other team members in support, mentorship, and career growth. Train stakeholder groups on newly migrated platforms. Ensuring security standards are met through SOC I&II, SOX, ITGC, GDPR and local and global regulations. Promote and celebrate team wins and works through presentations and publications. Key Projects: -Develop and maintain a new Internal Audit system replacing a legacy vendor ensuring stakeholder success in usability and reporting. -Develop, maintain, and migrate the corporate Whistleblower platform to a fully functional SaaS tool meeting SEC regulations while ensuring data integrity and security. Additionally scaling the tool to fit new Europen Union regulatory requirements. -Maintain and develop workflows for DocusignCLM and integrate SalesForce workflows for contract storage and reporting. -Create decks, resources, and material for training and adaptation of platforms. -Assist in defining KPI's and reporting for applications. -Celebrate team wins through publications, decks, and presentations. ### Legal & IA System Administrator SaaS @ Spotify Jan 2017 – Jan 2020 | Greater New York City Area Disrupting the development of public company readiness and operational support coupled with licensing and media needs. Providing white-glove support and development needs to Legal and Internal Audit stakeholders. Business development through contract automation and governance areas. Helpdesk and operational support creation: -JIRA Service Desk -JIRA Operations flows Operations: -SOX and ITGC controls before and after PCR -Development of support operations needs -Global operations, accounting, and reporting needs Vendor management: Operation costs Defining deliverables Creating operational third party assessments and assistance Creating cost-efficient measures globally Scalability: Assist in building platforms at a scale that meets org-wide global expectations within budget Working within these areas: ITGC, GDPR, OMS, ERM, SOC, PCI, GDPR, PCR ### IT System Manager SaaS @ Plated Jan 2016 – Jan 2017 | Greater New York City Area Continued work building Plated’s corp cloud based infrastructure. Leveraged multiple SaaS, PaaS, and IaaS vendors. Responsible for hiring and building helpdesk team. Assisted in hiring and training of IT Director. Worked cross departmentally primarily legal, hr, finance, and operations. Assisted in Public Readiness compliancy regulation alignment. Maintained and grew Agile and ITIL methodologies. ### Information Technology Operations Generalist @ Plated Jan 2014 – Jan 2017 | New York, NY Worked to build IT from the ground up for a hyper growth startup. Developed and maintained SOP’s, polices, hardware management, budgeting, helpdesk, vendor relationships, ISP management, customer service technology, VOIP, and video conferencing. Maintaining a 100% cloud based SaaS PaaS, IaaS app environment. Facilitated buildout of new HQ and 4 fulfillment center moves located across the country. Built and remotely managed operations technologies for fulfillment centers. Maintained agile and ITIL methodologies. ### Sr. Technology Systems Support @ ION Media Networks Jan 2013 – Jan 2014 | New York, NY Work providing infrastructure management and support for ION’s New York Office also supporting WPXN ION’s NY TV station. Provide direct support to C-level executives, 58 TV stations across the US, and 500 users remotely. Work under little supervision reporting to Technology Operations Center located in Tampa, FL. Participate in weekly/monthly departmental and team meetings. Support areas include: systems/networking, end-user, desktop break/fix, mobile device management, security access controls, and disaster recovery/preventative maintenance for onsite data center. ### IT Officer @ Lindblad Expeditions Jan 2010 – Jan 2012 | WorldWide Work between offices and onboard the M.V. National Geographic Explorer, a 250 passenger vessel, to own and structure services and support programs offered. Work explicitly to design and implement IT policy, strategy, and life-cycle/change management driving down costs and improving the service portfolio replicating practices across the entire fleet. Work with support and service contractors and agreements to define IT support for all vessels operating in remote locations. Provide onsite support and facilitate remote support from international outsourced service providers. Meeting and exceeding National Geographic partner brand expectations. Work between multiple onboard and onshore departments with limited supervision while reporting to onshore fleet director. ### Infrastructure Manager @ Syncro Services Jan 2008 – Jan 2010 | New York, NY Maintained and managed organizations infrastructure supporting a portfolio of ordering, billing, shipping, and print services for on site and remote facilities. Worked with little supervision, across multiple departments, reporting to the CTO, VP, and President directly. Facilitated change management and version releases. Managed outsourced support and SLA’s for communication providers. Maintained and negotiated service contracts. Provided hands on support for local infrastructure. ### Trainer @ Walt Disney World Jan 2003 – Jan 2008 Worked at the Experimental Prototype City Of Tomorrow (EPCOT). Trained new and existing cast members adhering to the overall organization image while providing superior guest services and support. ### Technology Systems Support @ Neurotronics inc Jan 2006 – Jan 2007 | Gainesville, FL Engineered support solutions for hospitals, labs, clinics, and private doctor offices using Polysmith neurology software. Provided level 1&2 local and remote support for sleep technicians, doctors, and hospital IT staff. Managed ticket que. Maintained and practiced HIPAA compliancy. ### Night Auditor @ Reitz Union Hotel Jan 2005 – Jan 2006 Primarily responsible for managing reports and finances. Responsible for running all daily, weekly, and monthly reports for check in/outs, arrivals, credits, debits, and voids. Managed inventory and ordered supplies. Checked guests in/out. Resolved guests issues. Answered phones. Managed reservations (new/cancellations). ### Photographer @ Kodak Jan 2005 – Jan 2005 Worked for Kodak's Event Imaging Solutions department as a Retail Photographer shooting up to 600 shots a day of guests and family's visiting Disney's MGM Studios in Orlando, FL. Retouched images as requested by guest. Promoted sales of photos. Trained guests on photo access web system. ### Jr. Network Engineer @ Technical Education Center of Osceola Jan 2003 – Jan 2005 | Kissimmee, FL Assisted network administrator in center’s day to day network operations as needed. Assisted in development and rollout of life cycle projects along with expansion efforts for end users and infrastructure. ## Education ### BS in Informations Systems Management New York University ### BS in General Studies and International Relations Certificate University of Florida ### AA in General Studies Valencia College ### Certificate in Computer Networking and Communications TECO ## Contact & Social - LinkedIn: https://linkedin.com/in/anthonysopher --- Source: https://flows.cv/anthonysopher JSON Resume: https://flows.cv/anthonysopher/resume.json Last updated: 2026-04-05