• Executed end-to-end IRT system configurations across multiple studies, translating complex clinical protocol requirements into functional system builds while ensuring accuracy, compliance, and optimal performance.

• Utilized Endpoint PULSE and Microsoft SQL Server to investigate and troubleshoot system issues,

performing root-cause analysis and implementing solutions to prevent recurrence.

• Provided technical leadership and mentorship to junior Design Managers and cross functional teams, driving standardization, knowledge sharing, and process improvement within the team.

• Built effective partnerships with other internal teams to ensure project completion through all phases of the development process.

• Served as a primary liaison in terms of study configuration and design between Development, Project Management, and Testing and Verification resources, proactively identifying gaps and delivering scalable, custom technical solutions beyond standard configuration capabilities.

• Collaborated across cross-functional teams to ensure timely project delivery, mitigating risks and resolving configuration dependencies early in the development cycle.

• Acted as a platform SME for Endpoint PULSE, translating nuanced clinical study protocols into executable system designs and driving platform adoption and efficiency improvements.

• Contributed to configuration process enhancements, including documentation updates, tool optimizations, and the development of best practices that improved team throughout and reduced rework.

• Conducted comprehensive unit testing and dry run testing to ensure IRT system functionality met protocol and specification requirements prior to Testing and Verification phase, identifying and resolving discrepancies to ensure release readiness.

• Served as a project configuration expert, ensuring all system configurations were executed accurately and in full compliance with study requirements.

• Partnered closely with Development and Project Management teams to design and implement custom project functionality beyond the scope of standard configuration tools.

• Built effective partnerships with other internal teams to ensure project completion though all phases of the development process.

• Fostered strong cross-functional collaboration with internal stakeholders to drive successful project delivery through all stages of the development lifecycle.

• Acted as a subject matter expert (SME) on the Endpoint PULSE platform, translating study requirements into the in-house tool with precision and consistency.

• Worked cross-functionally with developers and product owner in a scrum/agile team to help isolate, debug, and resolve issues/bugs for 15 of PayPal’s intranet sites

• Created and executed test scenarios and test cases for 15 sites under the SharePoint domain which is utilized by PayPal’s internal organization globally

• Wrote automation scripts utilized in tests and regression tests for 15 different sites under the SharePoint domain and updated automation test suites for project backlogs using Java, Selenium, and TestNG

• Selected as one of 120 (out of 1,300 applicants in the Bay Area) to participate in a year-long program that teaches programming, Web Development, Business Presentation, and Professional Skills

• Specialized in the Quality Assurance track and completed coursework in QA Testing, Database Management, and Web Development