•Worked in a cross functional engineering, product and design team to create and build financial tools for small businesses across desktop web, mobile web, Android and iOS.
•Led design for a new instant account funding feature which was used 3000+ times with a transaction volume of $445,000+ within 3 months after launch.
•Strongly advocated for a seamless user experience during an internal bank partner migration. • Performed an audit of applicable user touch-points and proposed additional design affordances to address anticipated user confusion.
•Increased checkout conversion for a new business filing product by 4 times through incremental design improvements, an enhanced checkout experience and integration of social proof.
•Redefined information architecture for money movement methods by proposing user friendly alternatives, running a usability test with 20 users and presenting results to senior leadership.
•Created and published over 20 new components for the Nearside design system and participated in a weekly review to evaluate new design patterns. Focused on reusability and rebuilt components that were frequently detached.
•Streamlined design operations by creating, sharing and periodically updating a workflow that represents the design team’s core processes and interfaces with other teams, which was heavily referenced when refining internal processes.
•Improved design intake structure by implementing a process for receiving design requests from other teams and publishing a system for estimating design effort.