Lead design strategy for AI-native CRM service experiences, shaping how agentic AI is applied across industry solutions including Telecom, Technology, and Manufacturing.

Drive end-to-end experience direction for complex, enterprise-scale service workflows—translating advanced AI capabilities into intuitive, scalable, customer-centered solutions.

Engage directly with customers and executive stakeholders to gather insight, validate experience direction, and influence product and design strategy.

Partner closely with Product, Engineering, Research, and GTM leadership to align vision, priorities, and execution across multi-team initiatives.

Build and scale high-performing design teams, fostering clarity, trust, accountability, and strong cross-functional collaboration.

Establish scalable design frameworks across UX, research, and AI-enabled workflows, enabling consistency, speed, and quality at scale.

Led product design for emerging enterprise finance solutions under NowX, shaping experience strategy from early concept through GA.

Defined and evolved the long-term product vision and UX strategy for the future of enterprise finance, aligning customer needs with platform capabilities.

Worked directly with customers through user interviews, journey mapping, and discovery workshops to deeply understand goals, workflows, and pain points.

Partnered closely with Product Management and Engineering to translate insights into scalable, buildable solutions.

Coordinated delivery with offshore engineering teams, supporting sprint planning, execution, and design quality throughout development.

Negotiated dependencies and priorities across cross-platform and shared services teams to maintain momentum and alignment.

Successfully launched three GA products on the ServiceNow platform: Finance Close Automation, Finance Reconciliation, and Finance Automation Library.

Lead designer focused on delivering holistic user experience for developers building their IIoT applications on Predix.

• Paired with product managers to storyboard and iterate solutions for product features

• Designed end to end experience for Predix Catalog and Product pricing

• Lead front end development for the predix.io website

• Designed and prototyped the Arbitrator dashboard and interaction for Modria, an online dispute resolution company.

• Lead customer interviews to gather early-stage design research on low fidelity concepts

• Developed high fidelity mock-ups using HTML/CSS and JS.