# Aparna Sainath

> Sr Manager Product design at ServiceNow

Location: Pleasanton, California, United States
Profile: https://flows.cv/aparnasainath

I’m a Product Design Leader with deep experience driving design strategy for complex, enterprise-scale platforms. I specialize in aligning design with product strategy, scaling high-performing teams, and delivering customer-centered experiences that drive measurable business outcomes.

My work focuses on:

Leading and growing design teams through clarity, trust, and accountability

Establishing scalable design frameworks across UX, research, and AI-enabled workflows

Partnering closely with Product, Engineering, and GTM leaders to align priorities and execution

Translating complex problem spaces into intuitive, outcome-driven experiences

In my current role, I’m shaping the next generation of AI-native CRM service experiences at ServiceNow, focused on industry solutions including Telecom, Technology, and Manufacturing and more, helping enterprises operationalize AI through scalable, human-centered design.

## Work Experience
### Sr Manager Product Design @ ServiceNow
Jan 2021 – Present
Lead design strategy for AI-native CRM service experiences, shaping how agentic AI is applied across industry solutions including Telecom, Technology, and Manufacturing.

Drive end-to-end experience direction for complex, enterprise-scale service workflows—translating advanced AI capabilities into intuitive, scalable, customer-centered solutions.

Engage directly with customers and executive stakeholders to gather insight, validate experience direction, and influence product and design strategy.

Partner closely with Product, Engineering, Research, and GTM leadership to align vision, priorities, and execution across multi-team initiatives.

Build and scale high-performing design teams, fostering clarity, trust, accountability, and strong cross-functional collaboration.

Establish scalable design frameworks across UX, research, and AI-enabled workflows, enabling consistency, speed, and quality at scale.

### Staff Product Designer @ ServiceNow
Jan 2018 – Jan 2022 | San Francisco Bay Area
Led product design for emerging enterprise finance solutions under NowX, shaping experience strategy from early concept through GA.

Defined and evolved the long-term product vision and UX strategy for the future of enterprise finance, aligning customer needs with platform capabilities.

Worked directly with customers through user interviews, journey mapping, and discovery workshops to deeply understand goals, workflows, and pain points.

Partnered closely with Product Management and Engineering to translate insights into scalable, buildable solutions.

Coordinated delivery with offshore engineering teams, supporting sprint planning, execution, and design quality throughout development.

Negotiated dependencies and priorities across cross-platform and shared services teams to maintain momentum and alignment.

Successfully launched three GA products on the ServiceNow platform: Finance Close Automation, Finance Reconciliation, and Finance Automation Library.

### Senior UX-Design Technologist @ GE Digital
Jan 2016 – Jan 2018
Lead designer focused on delivering holistic user experience for developers building their IIoT applications on Predix.
- Paired with product managers to storyboard and iterate solutions for product features 
- Designed end to end experience for Predix Catalog and Product pricing
- Lead front end development for the predix.io website

### UI Developer @ UXReactor
Jan 2015 – Jan 2015
- Designed and prototyped the Arbitrator dashboard and interaction for Modria, an online dispute resolution company. 
- Lead customer interviews to gather early-stage design research on low fidelity concepts 
- Developed high fidelity mock-ups using HTML/CSS and JS.

### Job Captain/Project Manager @ ID/Architecture
Jan 2014 – Jan 2014

### Technical Designer @ Gensler
Jan 2011 – Jan 2013 | San Jose, California

### Designer @ ARCHevon
Jan 2005 – Jan 2011


## Education
### Executive Education in Product Management
University of California, Berkeley, Haas School of Business

### Product Management for the Internet of Things
Stanford University

### Web Development Immersive
General Assembly

### Principles of UX Design
General Assembly

### Bachelors in Architecture
Academy of Architecture


## Contact & Social
- LinkedIn: https://linkedin.com/in/aparnasainath

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Source: https://flows.cv/aparnasainath
JSON Resume: https://flows.cv/aparnasainath/resume.json
Last updated: 2026-04-13