2021 — Now
2020 — 2021
Led the design efforts for Maven's flagship products — Maven Dispatch and Inbound.
Shipped and iterated 20+ features across 4 different products used by 10,000 users every day.
Pitched UX solutions for complex problem statements to clients by generating detailed interactive prototypes.
Improved driver UX by slashing the number of clicks by 75% via automatic progression besides manual intervention.
Drafted product documentation for stakeholders to define requirements and to identify future opportunities.
Facilitated initiatives with PMs and Engineers to prioritize features and reduce UX debt.
Conducted field research to elicit qualitative feedback from 9 users from 3 distinct user groups — Planners, Dispatchers, and Drivers to improve existing products and features.
2020 — 2020
Collaborated with 3 research scientists to understand the capabilities of the AI Machine learning models and translated them to design an accessibility assistant called ALLY that produces accessible PDFs.
Conceptualized, designed, and tested design solutions that matched user needs backed by my 2 academic papers.
Defined UX metrics to quantitatively measure the effectiveness of the design solutions.
Presented my work on ALLY to various stakeholders including Accessibility experts and Senior Product Managers to build momentum and stakeholder buy-in.
Contributed to a research submission on the effectiveness of the ALLY prototype for late 2021.
2019 — 2020
Lead the product discovery effort with 6 designers and researchers by interviewing 15 SMEs and Data Scientists to elicit contextual insights on data mapping and modeling phases of the knowledge graph creation process.
Translated research insights from user studies into meaningful action and presented 6 product concepts.
Designed wireframes and prototypes and moderated 12 usability studies to capture edge cases.
College Park, Maryland
I conduct qualitative and quantitative studies as a part of my on-going research projects at the TRACE R&D Center. My research emphasis is centered on accessibility and inclusive design.
Researched on the various technologies and software that helps to markup annotations on a PDF document that helps assistive technologies like screen readers to read a PDF document.
Screened and recruited participants who are researchers and practitioners in STEM fields to understand the needs to make accessible PDF documents. Performed usability testing on PAVE, a PDF markup tool, analyzed the results and published my work at the Hawaii International Conference for System Science (HICSS 2020).
Published a paper on gaps in currently available markup tools and the future of markup tools at 10th Cambridge Workshop for Universal Access and Assistive Technologies (CWUAAT)
Contributed to the design and usability study on assessing the effectiveness of a simplified Microsoft Word ribbons to make it accessible to all.
Curated the Global Public Inclusive Infrastructure's (GPII) Unified Listing website - a platform that brings together all Assistive Technologies (AT), their accessories from across the world and other Information Communication Technologies (ICT).
Education
University of Maryland
Master of Science - MS
Anna University Chennai