Scanned hosts for open ports using Nmap and other enumeration tools for potential vulnerabilities

Reported and documented vulnerabilities found, along with the CVE and solutions for network engineers to implement

Implemented information architecture to develop a new and efficient internal documentation system that received positive feedback and recognition from my cross-functional team

Developed user support documentation for general information, routine tasks, and step-by-step guides for efficient incident response

Experience with on-call support using Pager Duty to prevent potential application outages

Wrote comprehensive post-incident reviews and root cause analysis reports

Provided merchant support – helped with bug resolutions, integration issues, transaction issues, and general inquiries

Designed and developed dashboards for data visualization using observability metrics for application components using Kibana and Splunk

Collaborated with fellow LiveOps team members to implement alerting systems using Splunk and SignalFx

Worked on existing codebase to implement a new feature to improve monitoring for our components

Communicated and collaborated daily in a cross-functional team to discuss and analyze live issues to develop and implement solutions

Handled numerical data accurately and created Excel spreadsheets

Responded to queries for information and accessed relevant files