• Having the ability to be coachable and being a quick learner to learn all policies to help customers with the best service.

• Using relationship building skills to be able to satisfy customer needs and gain trust.

• Utilize multi-tasking skills to help customers on the phone while finding solutions for them at the same time.

* Proactively analyzed personal and business prospects to determine best banking products to fit their specific needs resulting in increased personal sales and branch margins.

* Personally, helped Customers by identifying their account need and loan needs to meet bank account goals

* Provided exceptional customer service while assisting loyal customers with general account requests, inquiries and maintenance