· Created flexible PDF/DOC/DOCX parser for easily customizable question extraction from infinitely long documents

· Worked on full stack feature deployment in from rails back-end, to react front-end with complete documentation

· Built secure customer facing API's for automation on top of the Conveyor platform

· Learned production deployment cycle, and coordinating features with a small fast moving team

· Learned the in’s and out’s of server hosting through actively building the software capabilities on a dedicated remote machine

· Gained valuable experience in customer acquisition from many pipelines, from ground roots social media campaigns to targeted advertising

· Created a team of trusted staff members (8 in total) and a system for hiring and promotion, and recognizing talent

· Built many integrations between the 1000+ member community forum, the actual game server itself and the company website

· Maintained a balance between revenue and advertising spend/hardware costs

· Learned various menus from coffee, food and wine to bar in order to best present knowledge to customers

· Was responsible for majority of closing operations nightly

· Management responsibilities, including organizing other server sections, designating side work and ensuring high level of service in team

· Worked in direct relation with US Salesforce Admin as sole team member dedicated to Salesforce admin

· Analyzed CRM flow in order to identify opportunities for process improvement

· Integrated app “Duplicate Check” from Salesforce app exchange after spending time weighing pros and cons of various options

· Single handedly set up Salesforces’ internal duplication management tools alongside Duplicate Check in order to most effectively keep opportunity data clean

· Created a means of measuring OKR (objectives and key results) progress for own work in order to present weekly progress in sales meetings to entire sales operations team

· Closed and finalized more than 500 sales opportunities, increasing sales rep bandwidth and focus on prospecting and deal closing

· Worked closely with Sales and Customer Success to insure accurate billing during company transition new Salesforce environment

· Proposed solutions to issues with partner contract commitments and took action steps towards reworking entire contract system

· Offered full time employment for outstanding work and clean up done during a rocky transition of billing systems