● Developed and maintained UiPath attended and unattended automations within the REFramework templates to streamline healthcare operations, improve data accuracy, and reduce manual processing time.

● Designed and implemented scalable UiPath workflows that automated admission agreement creation by integrating data scraping with DocuSign templates, saving 40 hours of FTE work per week while enhancing data accuracy.

● Automated validation processes for insurance policy and authorization numbers, reducing manual lookup time and preventing insurance denials, resulting in an estimated $100,000 in monthly cost savings for the company.

● Built a natural language–to–SQL query automation using Python and OpenAI, empowering administrators to convert plain-language email requests into SQL queries and receive actionable reports without technical expertise.

● Configured and managed time triggers, queue triggers, and event triggers to support fully unattended and uninterrupted execution of daily automation schedules.

● Collaborated with cross-functional teams to translate business requirements into automation workflows and created Process Design Documents (PDDs) and Solution Design Documents (SDDs) to ensure smooth cross-team handoffs

● Surpassed monthly sales goals for upgrades and protections, earning top sales trainee rank for three consecutive months.

● Improved customer satisfaction scores by 5% through customer feedback analysis, earning a regional top 5 ranking.

● Managed vehicle inventory and daily branch operations including rentals, returns, and maintenance.