At Epic, I have built strong relationships with the 4+ healthcare organizations that I support. As my customer's liaison to Epic's software, I am their main point person for all things relating to day-to-day interactions with the system, optimizing efficiency and effectiveness in the system, and major projects or feature adoption.
I have also undertaken many development projects to enhance the experience of all of Epic's customers. Some of my projects include:
•A calculator to track dosing changes of Insulin Infusions as per therapy protocols. This feature has been adopted by many customers and has significantly simplified their process for dosing insulin while eliminating user error
•Metrics for medication warnings to accommodate crucial KPIs for Epic's Dutch customers. Metrics were created based off of SQL queries written using Oracle's SQL and Microsoft SQL Server.
I have also taken on leadership roles at Epic. I am currently guiding organizations in their preparation for implementing Epic's new standards in the support of the LBTQIA+ community. My work here is essential as it is ensuring that changes to patient identification in the EMR are socially responsible while not disrupting normal processes for organizations.