# Arpit Singh > Sr Software Development Engineer at Workday | Ex-Microsoft, Ex-Oracle, IIT Bombay alumni Location: Greater Toronto Area, Canada, Canada Profile: https://flows.cv/arpitsingh ## Work Experience ### Sr Software Development Engineer @ Workday Jan 2026 – Present | Toronto, ON ### Senior Software Engineer @ Spotnana Jan 2023 – Jan 2026 | Palo Alto, CA • Acted as a tech lead responsible for design, development and maintenance of support agent related workflows used for handling customers’ queries • Led the integration of an LLM-based AI chatbot using Twilio that services travel-specific queries by the travelers/travel agents. It was a high-impact project that helped in decrease of the load on the human support agents. • Developed an AI based pipeline that detects the sentiment of the customers when interacting with the support agents and provides AI suggestions using LLM to the support agents that can be sent to the customers. Received the ‘AI Demo Winner’ award for it from the company • Responsible for development and enhancement of the dashboards that display support tickets corresponding to customers’ queries as per the product requirements ### Senior Software Engineer @ Microsoft Jan 2022 – Jan 2023 | Redmond, Washington, United States • Developed a highly scalable, performant and reliable service in Azure Networking team to provide network connectivity with higher connections per second (CPS) than the existing system by several magnitudes • Set up and performed large scale experiments to identify bottlenecks in performance and improved the performance of the system. Added rich telemetry and monitoring to raise alert in case of issues • Responsible for designing new features for the virtual networks with enhanced reliability and performance ### Application Engineer @ Oracle Jan 2019 – Jan 2022 | Redwood Shores, California • Developed and launched the application for information extraction from the documents depending on the business requirements • Developed supervised machine learning/deep learning models (including training, fine-tuning and testing) for extraction of required information from highly diverse, form-like documents • Improved the accuracy metrics for multiple required fields with some of them significantly higher (by around 25% to 35%) than the acceptable minimum level ### Graduate Reseacher @ UMass Amherst Jan 2018 – Jan 2019 | Amherst, Massachusetts Guide: Prof. Tauhidur Rahman • Spearheaded the project titled ‘Smart Refrigerator’. Developed machine learning models to detect the type of food item and whether that food item is being taken out or put inside the refrigerator • Built an end-to-end system that collects images using multiple camera on opening the refrigerator • Created a rich dataset of over 75000 images related to human-refrigerator interaction by collecting images from 25 human volunteers • Detected hands in the images using Tensorflow object detection API in Python by applying transfer learning on the SSD model pre-trained on Egohands dataset ### Software Developer @ Times Internet Jan 2016 – Jan 2017 | Noida Area, India • Designed an internal software using Spring framework in Java by which different integrations corresponding to different teams can send data to different tools • Developed permissions feature that can be used to determine how much change/access can be made to a corresponding team's data ### Research Intern @ Indian Institute of Technology, Bombay Jan 2016 – Jan 2016 • Worked on the segmentation of a given search query such that the extracted keyphrases make the most sense • Researched on the role of semantic relation and co-occurrence frequency between the words in deciding the best segmentation of the text ### Research Intern @ Indian Institute of Technology, Bombay Jan 2016 – Jan 2016 • Built a model for the classification of sickled patients from normal ones from their cell samples’ images • Worked on the detection of red blood cells in the images followed by calculation of features like roundness, solidity, etc. on the detected RBCs, which are then used for classification ### Research Intern @ Cardiff University / Prifysgol Caerdydd Jan 2015 – Jan 2015 | United Kingdom Guide: Prof. Ying Liu, Cardiff University • Designed a prototype for the extraction of product features from free text containing customer reviews • Researched and analyzed the parameters (like term frequency, synonym check, etc.) to get the best precision and recall ### Software Development Intern @ The Grapevine Co Jan 2014 – Jan 2014 | Mumbai Area, India • Developed an online portal for the campaigners to send their current progress and view others’ progress for the different activities of different marketing campaigns • Implemented photo sharing using which the users can share images for their respective campaigns ### Android Development Intern @ World of Steel Jan 2013 – Jan 2013 | Mumbai Area, India • Developed an android app ‘World of Steel’ which was hosted on Google Play • Involved in the web portal development for the users to view various steel products ## Education ### Master of Science - MS in Computer Science University of Massachusetts Amherst ### Bachelor of Technology - BTech in Computer Science and Engineering Indian Institute of Technology, Bombay ## Contact & Social - LinkedIn: https://linkedin.com/in/arpit-singh-2a70a257 --- Source: https://flows.cv/arpitsingh JSON Resume: https://flows.cv/arpitsingh/resume.json Last updated: 2026-03-29