San Francisco, California, United States
• Developed and launched an omnichannel customer support platform with real-time chat, video calls, and analytics dashboards, built from scratch using TypeScript, React, Redux, and Micro Frontend architecture
• Led all front-end development efforts after company downsizing, guiding development strategy, task execution, and cross-functional collaboration to achieve project goals
• Set up CI/CD pipelines via GitHub Actions, featuring semantic versioning and automated releases in a monorepo
• Influenced the company’s roadmap and technology decisions through active contribution to strategic planning
• Designed and built a documentation website with Next.js for an open source side project of the company