# Artiom F.

> Senior Forward Deployed Engineer | Implementing Enterprise Agentic AI Automation | Ex-Moveworks

Location: United States, United States
Profile: https://flows.cv/artiomf

Distributed systems engineer with 15+ years operating multi-tenant production platforms across enterprise SaaS and AI systems. Experienced in incident response, latency-sensitive integrations, identity and data pipelines, and stabilizing complex environments under ambiguity.

Have served as primary production owner across regions, reduced MTTR through deep application and data-layer debugging, and supported high-throughput distributed systems processing hundreds of thousands of daily transactions. Focused on observability, automation of operational toil, and strengthening system boundaries to improve reliability at scale.

## Work Experience
### Senior Technical Customer Success Engineer (Production & Reliability) @ EX.CO
Jan 2024 – Present | New York, United States
• Drove seamless operations as the sole support and escalation engineer for the Americas, delivering mission-critical
solutions that safeguarded business continuity and client satisfaction.
• Partnered with the CEO on high-stakes
technical initiatives that directly enabled $1M+ in sales.
• Cut Tier 1 outage resolution time to under 30 minutes
through advanced JavaScript and MongoDB debugging, protecting revenue and client trust.
• Elevated efficiency by
optimizing Jira and Zendesk processes, boosting ticket resolution 15%, and launched technical workshops that
reduced support escalations 10%, strengthening team capability and scaling support impact across the region.

### Solutions Architect @ Generative AI Startup
Jan 2023 – Jan 2024
Worked with the client to Integrate with OpenAI, Standard Diffusion, Mistral, and other Generative AI tool to design and develop a companion bot
Manage off-shore third-party developers

### Technical Solutions Engineer/Software Engineer @ Google
Jan 2023 – Jan 2023 | New York, NY
Support lead for AI video dubbing project. Angular.js/Node.js developer.

### Customer Success Engineer (Distributed Systems & Reliability) @ Moveworks
Jan 2020 – Jan 2022 | Remote
Spearheaded onboarding of 30+ global enterprise clients (30,000+ employees each) to Moveworks’ AI-powered IT
support bot, which autonomously resolved ~50% of IT issues and transformed employee experience.
Contributed to $1M+ in quarterly revenue by managing multiple large-scale projects with globally distributed teams, ensuring seamless execution and client success. Ran technical deep-dives and engineered API integrations with ITSM
platforms (Jira, ServiceNow), knowledge bases (ServiceNow, Confluence, SharePoint), identity systems (Active
Directory, Okta, Azure), and chat systems (Teams, Slack, Webex), enabling scalable enterprise adoption and Measurable ROI

### Senior Solutions Consultant @ Index Exchange
Jan 2019 – Jan 2020 | New York City Metropolitan Area
Developed complex multi-platform solutions for Index Exchange’s online AdExchange, serving a full portfolio of 84
Canadian clients.

Partnered directly with client IT and engineering teams to optimize integrations and collaborated
with internal sales and account teams to align on goals and performance.. 

Drove a 10% increase in client revenue by
delivering tailored technical solutions that enhanced platform adoption, improved outcomes, and strengthened long-term client relationships.

### Solutions Architect, Amazon Publisher Services, Advanced TV @ Amazon
Jan 2018 – Jan 2019 | New York, New York
Developed and supported solutions to integrate Amazon’s Advertising platform with FireTV, enabling publishers
and developers to maximize monetization and audience reach.

Troubleshoot complex multi-platform setups for
FireTV developers, ensuring seamless performance, scalability, and reliability across diverse environments.

### Sales Engineer (Production Systems & Integrations) @ Smaato
Jan 2016 – Jan 2018 | New York
Provide pre and post-integration support to Smaato's Demand Side partners such as DSP's and Ad Networks.

Integrate, manage, and troubleshoot complex API integrations between Smaato and demand partners.

Review logs and analyze OpenRTB transactions to troubleshoot issues.

Serve as a bridge between 'business' and 'technology'. Provide technical guidance to account management teams, and business guidance to product/development teams.

Regularly attend face-to-face client meetings, manage technical relationships with clients. Perform 'Technical Account Management'.

Use Apache Spark/Databricks to analyze large sets of data to troubleshoot issues.

Develop custom automation tools such as custom Chrome extensions and selenium/automation to improve team efficiency

Research industry trends, compare them to client expectations, present findings to team members and management.


## Education
### B.S in Computer Science
Stony Brook University

### Study Abroad
Akita International University

### Comedy Improv
Upright Citizens Brigate Theater

### Stand-up
Gotham Comedy School


## Contact & Social
- LinkedIn: https://linkedin.com/in/artiom-f-2756591a

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Source: https://flows.cv/artiomf
JSON Resume: https://flows.cv/artiomf/resume.json
Last updated: 2026-03-31