At KredosAI, we're using reinforcement learning and LLMs to personalize collections messaging and improve repayment outcomes for telecoms.

I joined as the Founding PM to bring structure to product execution and shape the AI roadmap across messaging, experimentation, and enterprise readiness.

I led a team of 5 devs to rearchitect our single-tenant AI models into a multi-tenant recommendation platform, scaling to 1M+ users/day and unblocking a multi-million dollar pipeline of enterprise telecoms. I launched an AI-powered messaging API in partnership with FICO, defining usage-based pricing logic and operational SLAs to ensure 99.9% reliability at 50K inference requests/day, creating an additional major revenue stream.

I defined the 1-year strategic roadmap for our messaging and experimentation platform, benchmarking competitors and prioritizing RCS, boosting payment rates 24% and CTR 3x. I also scoped platform-wide Datadog alerting to reduce customer-reported issues 80%, and I'm currently leading a full UX overhaul of our web app (20 screens) with AI-assisted design in Figma, v0, and Claude Code.

Trovata is an enterprise cash management product with multi-bank connectivity for treasury and finance teams.

As Senior PM, I owned onboarding flows, bank connection tooling, and the Bank Accounts experience. I steered a team of 5 devs and 1 designer to launch a unified multi-bank connector widget, boosting activations 22%, then championed its spin-off into an embeddable product for bank portals, creating a $2M+ revenue stream.

I pioneered Trovata AI, the first GenAI product for treasury teams, prioritizing MVP use cases through user research and innovating chatbot features like SQL query inspection to improve user trust, raising WAUs 8%. I also launched Accounts 2.0, a feature revamp that introduced new bank account types and bank sync rules, based on user research with 6 enterprises, halving time-to-value and reducing churn 14%.

GoSite is a B2B platform helping small businesses build websites, message clients, accept bookings, and get paid.

As PM, I led the phased rollout of self-service checkout, free trial, and subscription management user journeys, optimized via A/B testing to drive product-led growth, generating 11% MRR increase and freeing the SMB sales team to focus on enterprise deals. I further revamped the card-declined user experience, recovering $800K+ in reactivated subscriptions. I also conducted extensive competitor research for the flagship site-builder and launched improvements that cut churn 25%.

50% product management, 50% software development

Interned with the Volvo Group Innovation Lab (Hub 335 in Mountain View, CA), in a fast-paced entrepreneurial environment.

Helped develop the MVP for a new truck data simulation platform to enhance Volvo's truck ecosystem. This innovative service will remove barriers to access of high-fidelity truck data, thereby enabling faster software development of electromobility and smart-infrastructure applications for Volvo trucks.

Job functions:

• Studied user needs and business case

• Applied design thinking principles to develop user stories

• Estimated feature sizes and prioritized features for MVP

• Built features with development team (Golang)

• Data science: quantitatively analyzed immense datasets, and simulated new data (Python)

I worked at CMU’s Global Communication Center and helped 100+ college students (both 1st and 2nd language English speakers) write their technical reports, essays, research papers, dissertations, oral presentations, posters, statements of purpose, job cover letters and resumes.

Before each hour-long session with a student, I identified and prioritized the most important areas in their current writing that were in need of improvement. Then, during each session, rather than simply fix these issues in my students’ writing, I would teach students learnable principles that they could consistently apply to become better writers.

Thanks to the two months of extensive training I received as part of my job, I learned not only great writing techniques, but also a variety of pedagogical and persuasive techniques. These techniques allowed me to manage students in sessions more effectively, ensuring that they remained encouraged and enthusiastic about the writing process, while still receptive to my suggestions for revision.