# Arun Bandyo > Expert in AI-Native UX™ | Author | Mentor | Orchestrating AI Driven Transformations | Human-AI Interaction | AI-Augmented Research | Sustainable UX | Generative AI | Predictive Personalization | Conversational Interfaces Location: Santa Clara, California, United States Profile: https://flows.cv/arunbandyo I build AI driven and AI-native experience ecosystems. I also have a mission of helping Enterprises and Government Agencies achieve/exceed their 'Sustainability Goal' through Sustainable UX (SUX) as directed by the UN ESG Charter. With 27+ years spanning software engineering, enterprise architecture, and global UX transformation, I partner with Boards, CXOs, and Product organizations to reimagine how customers, employees, and intelligent agents interact across digital platforms. My work sits at the intersection of: • Generative AI–driven experience strategy • Agentic and multi-agent ecosystems • Human–AI interaction frameworks • Intelligent journey orchestration • Predictive personalization • AI-augmented research and decision intelligence • Sustainable UX aligned to ESG principles I don’t design interfaces. I design operating models, experience infrastructures, and AI-enabled systems that reshape how enterprises create value. Across Banking, Enterprise SaaS, Education, and Government sectors, I have: – Built and scaled global UX organizations – Established enterprise design governance at scale – Integrated AI into product strategy and innovation roadmaps – Aligned product, engineering, and executive leadership around measurable experience transformation The future of UX is not about screens. It is about intelligent systems, adaptive journeys, and human-centered AI. I am focused on helping enterprises lead that shift — responsibly, sustainably, and profitably. Instagram: Arun.ux Blog: https://theuxbooth.wixsite.com/blog ## Work Experience ### Vice President - CX/UX @ ValGenesis Jan 2025 – Present Executive leader defining global AI-enhanced UX strategy for enterprise SaaS serving highly regulated industries. • Built, matured and scaled global UX practice into enterprise-grade Experience function • Defined AI-forward UX vision integrating Generative AI principles into product design • Embedded AI-assisted workflows into research, ideation, and prototyping • Established enterprise design systems, governance, rapid adoption and scalable experience infrastructure • Led alignment across Product, Engineering, and Executive teams on AI-driven roadmap • Architected an 8 -point, insight driven product discovery framework grounded in deep research, customer intelligence, and market analytics -enabling continuous ideation aligned with enterprise vision and evolving market dynamics • Elevated product intelligence through adaptive UX patterns • Implemented measurable experience KPIs tied to adoption and revenue • Built, led and scaled distributed and high performance teams ### Sr. Director of Experience Design (Global Head of UX & UI) @ ValGenesis Jan 2023 – Jan 2025 | India ### Head Of UX & UI @ Export Development Canada | Exportation et développement Canada Jan 2022 – Jan 2023 | Toronto, Ontario, Canada Export Development Canada (EDC) is a Crown corporation dedicated to helping Canadian companies of all sizes succeed beyond Canadian border; by equipping them with the tools they need – the trade knowledge, technology, financial solutions, equity, insurance, and connections – to grow their business with confidence. My core responsibilities are: • To drive EDC's mission, vision and customer centricity culture • Advance and evolve the Experience Design practice • Create, maintain and improve the experience and design of all the digital products • Making sure the team got the knowledge and strategy in place and is enabled for best-in-class deliveries • Create and maintain a industry leading enterprise Design System and Experience Design infrastructure for the organization Day-to-day engagements: • Managing a team of UX & UI designers • Inspire UX Designers and ensure the quality design output • Identify and fill product gaps to drive product growth & improve business processes • Track the progress of UX requirement and measure impact • Hold 1-1 meetings with team members • Oversee the progress of project works and do the design reviews • Work with the team leads, PMs & chapter leads for resource planning and allocation • Plan agile sprints, execute and track efforts in tools such as ADO • Build, maintain and advance design infrastructure from software, tools and culture perspective • Plan and organize lunch and learn, team building and UX workshops • Get my foot down to do the actual UX design work • Manage UX and Usability testing (UXR) team and initiatives during the long absence of the UXR Lead • Participate in regular CX planning, execution and customer engagement initiatives • Work with branding, accessibility and compliance team to make sure that designs meet those standards • Participate in Agile development and Chapter Lead workshops and bootcamps • Talent acquisition and grooming • Design Thinking workshops across EDC ### Head Of UX & UI @ GEMS Education Jan 2020 – Jan 2022 | Dubai, United Arab Emirates Leading the experience design, user research and customer experience strategy for GEMS Education group (World’s largest private education provider and leader in Edu-Tech). Reporting to VP Digital Applications, and Chief Disruption Officer, who reports to the CEO. Managing, mentoring and hiring, the entire UX/UI team. Played the leading role consolidating the fragmented UX and UI team across different departments of GEMS and implementing the unified design process across the organization. UX (user experience) & UI (user interface) – Leading the entire practice of UX/UI design of digital and service experience for consumer and employee touch-points using design thinking and LEAN-UX methodology. Developed intuitive user-centered experience for 18+ digital products and platforms ranging from school management to AI driven digital learning platforms. Is responsible for creating infrastructure, implement best practices, creating design systems and often work with the team in creating wireframes, visual designs and prototypes. User research & consumer insights - Gathering strategic insights on the customer. Leading a team with capabilities ranging from customer journey mapping to usability, innovative omni-channel customer insights & feedbacks to product innovation. Digital strategy and competitive intelligence - Analyzed industry trends and recommended strategy and products. Stakeholder expectation and day-to-day project management – Working with stakeholders to understand their needs, goals and visions and delivering the excellence, arranging workshops and reviews and design sessions, selecting and managing the third party vendors and solution partners and overseeing their works, issue resolutions and escalations. Participating in project planning, execution and testing. Front-end development - Delivered the front-end experience for most of the GEMS digital products. Managed team of front-end engineers who partnered closely with creative & back-end team. ### Sr. Manager - Experience Design @ Publicis Sapient Jan 2019 – Jan 2020 | Dubai, United Arab Emirates Roles & Responsibilities:  - Organize requirement gathering sessions, stakeholder workshops and user study workshops (focus groups and usability testing to gather and analyze feedback). - Create UX strategy, ways of working with client partners and had established project 
 infrastructure. - Host vision and alignment workshops with client partners and key departments. - Team building and on-boarding. - Competitor research and benchmarking. - Organize client presentations, walkthroughs and process feedbacks. - Conduct and participate in working sessions with other tracks such as product, engineering & 
 QA. . - Create infrastructure work for experience and design track such as component library, design system, copy matrix, delivery methods etc. - Lead the team of UX designers, UI designers, copywriters, and project managers. - Create information architecture, process maps, user journeys, wireframs etc. - Assess current data and create KPI’s to measure progress and conduct retrospectives geared 
 towards learning and improvement. - Create usability testing plans and conduct sessions including analysis. - Issue resolution, engineering and QA team support. ### Sr. UX Manager @ Mirum Agency Jan 2017 – Jan 2019 | Dubai, United Arab Emirates Roles & Responsibilities:  • Service design, experience strategy and research on digital product development/ enhancement for the clients related to the banking and financial industry. • Worked on ideation, analysis, design and client presentation for travel & hospitality industry clients. • Worked on strategy and planning for innovation lab for a prominent bank in the UAE. • Was lead UX manager and team lead for designing and development of several digital transformation, web portal design and mobile app development projects. • Requirement gathering, analysis, website audit and documentation for projects with the team. • Arranged UX team and stakeholder walkthroughs. • Competitive analysis and benchmarking. • Created low, medium and high fidelity Wireframes using Sketch. • Conducted UX and design workshops with the team. Workshops involved creating customer journey maps and experience maps, card sorting, content and IA matrix, UX exercises etc. • Reviewed and provided feedback of UX team member’s works. • Mentored team members, performed 1 and 1 meetings and occasionally trained them. • Actively participated in hiring and team building process. ### Sr. UX & Interaction Designer @ TD Jan 2016 – Jan 2017 | Toronto, Canada Area Roles & Responsibilities:  • Product design and research on digital product development and ideation. • Organized and running design working sessions on product design and development. • Created Customer Journey Maps. • Created prototypes for usability study using Axure & Adobe XD. • Conducted usability study using Morae and post study analysis. • Requirement gathering, analysis and documentation. • Arranged UX team and stakeholder walkthroughs. • Process improvements and establishment of UX best practices. • Worked with several outside agencies on behalf of TD, towards concept design and reviewed their work and provided feedback. • Created low, medium and high fidelity Wireframes using Axure, Adobe XD and Sketch. • Worked on the full life cycle of product design including: TD Bank Canada, TD Wallets, TD Apple Pay, TD MySpend App, TD for Me App, TD Bank USA, TD Insurance, TD Credit Cards, TD Awards etc. • Created and reviewed UAT Test cases and conducted UAT Tests. • Created UI design elements using Adobe Photoshop. ### UX Lead @ CIBC Jan 2015 – Jan 2016 | Toronto Roles & Responsibilities: • Creating Personas, User research, usability study and analysis. • Conceptualizing, planning and conducting user research, field study, user behaviour analysis, user interviews etc. • Creating Customer Journey Maps. • Creating prototypes for usability study using Axure and conducting usability study using Morae. • Conducting usability study and analysis. • Requirement gathering, analysis and documentation for various projects. • Arranged UX team walkthroughs. • Conducted various UX design exchanges. • Process improvements and establishment of UX best practices. • Created presentation for Stakeholders. • Created low, medium and high fidelity Wireframes using Axure. • Working and have worked on the full life cycle of projects including: CIBC Investor’s Edge Mobile Web App, CIBC Investor’s Edge Website, CIBC Brokerage Platform, iPad Streamer App, Live Market Streamer etc. • Created and reviewed UAT Test cases and conducted UAT Tests. • Created UI design elements using Adobe Photoshop. ### Consultant UX Director (Part time) @ TheAppLabb Jan 2014 – Jan 2016 | Toronto, Canada Area Roles & Responsibilities: o Requirement Analysis. o Information Design. o User Research & Analysis. o Customer Journey Mapping. o Information Architecture. o Process Mapping. o Wireframing. o Finalizing on Gestures and Transitions for Mobile Apps. o Reviewing the Wireframes done by team members. o Reviewing the UI designs done by team members. ### Sr. UX & UI Expert (Mobile & Connected Devices) @ RBC Jan 2014 – Jan 2015 Roles & Responsibilities: o Acted as Lead UX and UI expert for the New Generation of RBC Mobile Banking Applications. o Acted as Lead UX and UI expert for RBC Mobile Wallet program. o Played a crucial role in developing New Generation of RBC Mobile and Connected devices standards. o Created Experience Maps. o Created Customer Journey Maps. o User Research, creating personas and usability study. o Developed Process Maps. o Requirement Analysis support. o Arranged UX team walkthroughs. o Participated in planning and strategy meetings. o Created presentation for Stakeholders. o Created Wireframes using Axure. o Created UI design elements using Adobe Photoshop and Adobe InDesign. o Developed standards for CSS. o Recommended process improvements. o Created Visual Prototypes. ### Experience & Creative Director @ The ThotBox Inc. Jan 2009 – Jan 2013 | New York City, Toronto Roles & Responsibilities: o Successfully designed and delivered 100+ Web, Ecommerce, Mobile App, CMS, Branding & Custom Software development projects. o Built and managed a team of 60+ developers, project managers and programmers among different development centers in USA, Canada, India and Russia. o Client interaction & communication with clients, requirement gathering, conducting demos, etc., including client account management. o Coordinating meetings. o Requirement analysis, Information Architecture and Process Mapping. o Creating personas, user research, experience maps and customer journey maps. o Creative thinking and UX, UI & WireFrame design. o Code review in .Net, HTML and Open Source platform. o Occasional Business development and public relations such as attending meetings and seminars. o Writing blogs and white papers for company website. o Reporting to CEO about current status and advising on process management & improvements. Achievements: o Established user experience, creative design & digital experience best practices throughout the organization. o Implemented central creative, code & resource bank, enhanced code management and security and better reward system directly linked to the performance. o Was responsible for setting up and management of a brand new offshore Software development and Business Process Outsourcing center in India with 40+ employees. o Direct contributor to the best quarterly performance of fourth quarter of 2010 and second quarter of 2013 in spite of Global economic downturn. o Implemented a new Quality Control system among global development centers; which has enhanced quality, performance of developers ensuring better control on team. Technology & Creative Environment: Axure, Balsamiq, VISIO, Adobe Creative Suite & Cloud, HTML5, Flash, Word Press, Drupal, Java Script, IOS, Android, Windows Phone, Facebook API, Payment Gateways, SSL, IIS, Apache, MS Project, SQL Server etc. ### Sr. User Experience & User Interface Designer (Mobile & Web) @ Systems International Inc. Jan 1998 – Jan 2009 | Greater New York City Area Roles & Responsibilities: o Managing the User Experience and Creative delivery aspects of multiple Custom Software (CRM, Financial, Retail etc.) Web & Mobile development projects for large corporate clients which includes Merck & Co, Wall Street Journal, Merrill Lynch, Proctor & Gamble, Microsoft Consulting Services etc. o Managing Team of designsers and developers. o Client interaction & attending project meetings. o System & Information Architecture design. o Team building & task assignment. o Quality control. o Reporting directly to CEO on status. o Visiting client locations for various reasons, which includes but not limited to brainstorming ideas, issue handling, deployment, resource management, presentation, meetings, etc. o Resource hiring & training. o Setting User Experience and Design standards and best practices, etc. Achievements: o Was responsible for creating an unique one of a kind information and technical architecture in .Net for New York City School System (America's largest school system) to replace their age old system for data handling, scheduling & grading. o Created a breakthrough Mobile application for student tracking which eventually received award from Microsoft. o Responsible for completely revamping the corporate portal for Merck and Weston Sampson Inc. o Implemented a new Intranet environment in Merrill Lynch for their International Private Client Group(IPCG) for Latin America. o Received numerous appreciations (written and verbal) from several clients for exceeding their expectations for design, experience and delivery. Technology Environment: VISIO, Axure, HTML, DHTML, JavaScript, .Net (C# & VB.Net), ASP.Net, J2EE, Web Services, AJAX, XML, Flash, SQL Server, MySQL, VSS, MS Project etc. ### Consultant Software Programmer @ PricewaterhouseCoopers LLP Jan 1997 – Jan 1998 | New York, New York, United States Roles & Responsibilities: o Creative design & key assistant to the Project Manager. o Web & Ecommerce application design. o Database modeling. o Programming in Java, ASP & Web technologies. o Team Management. o Client interaction & reporting. Achievements: o Chosen as best consultant out of a team of 18. ## Contact & Social - LinkedIn: https://linkedin.com/in/arunb1 - Portfolio: https://Instagram handle: arun.ux - Portfolio: https://theuxbooth.wixsite.com/blog --- Source: https://flows.cv/arunbandyo JSON Resume: https://flows.cv/arunbandyo/resume.json Last updated: 2026-04-13