âProvide technical support by troubleshooting and resolving hardware and software issues
Conduct systematic testing and diagnostics of computer systems, software, and peripherals
âDelivered frontline technical support for 15+ Large Scale Buildings - across 200+ classrooms, ensuring minimal downtime and seamless operation of AV, networking, and computing systems.
âDiagnosed and resolved real-time software, hardware, and connectivity issues across Windows, macOS, and proprietary classroom tech platforms.
âCollaborated with system administrators to test, deploy, and maintain configuration updates, improving reliability and performance of digital learning environments.
âConducted preventative maintenance and documentation to support long-term infrastructure scalability.