●Engineered end-to-end experiences for enterprise policy and claims platforms using Figma and Adobe, simplifying 18 multi-step workflows used by 45K+ users.

●Defined product requirements and success metrics by aligning stakeholders and engineering, prioritizing roadmaps and guiding delivery for 10+ enterprise features.

●Orchestrated WCAG 2.1 accessibility updates, coordinating audits and refining React components to bring 12 regulated products into compliance.

●Leveraged behavioral analytics from Google Analytics and Microsoft Clarity to refine 40+ screens, reducing task completion time to 2.6 seconds across TypeScript-based applications.

●Aligned design-to-development handoff through annotated Figma libraries and Storybook components across 9 scrum teams and 4 release cycles.

Refined responsive dashboards with grid systems and adaptive breakpoints, stabilizing experiences for 25K+ tablet and mobile users within React and TypeScript environments.

●Translated insights from 22 stakeholder interviews into interaction models using Design Thinking and Jobs-to-Be-Done, defining product opportunities.

●Validated marketing platform concepts via Maze and UserTesting, executing 48 usability scenarios to reduce workflow friction in segmentation and campaign configuration.

●Synthesized qualitative research and product usage signals to drive UI and interaction decisions, informing redesigns of personalization dashboards for 14 client-facing teams.

Produced high-fidelity UI assets and interactive Framer prototypes aligned with enterprise design systems, enabling implementation across 6 Agile sprints.

●Revitalized internal enterprise platforms using Human-Centered Design and Information Architecture, restructuring navigation for 80K+ global employees.

●Conducted usability tests and heuristic evaluations, identifying 110+ actionable findings added to release backlogs.

●Instituted scalable design systems in Figma and Adobe XD, introducing 70+ reusable components across 9 product lines and regional teams.

●Mapped user journeys and service blueprints for supply chain and analytics tools, aligning UX with governance requirements.

●Integrated accessibility-first UI patterns, enabling assistive technology compatibility across 15 internal applications.

●Collaborated with frontend engineers to maintain visual parity, reducing UI discrepancies across 6 coordinated release cycles.

●Crafted responsive web and mobile interfaces for 8 client-facing products in fintech and consumer domains.

●Facilitated user interviews and contextual inquiries, translating findings into personas and task flows for 30+ core features.

●Developed wireframes, low-fidelity mockups, and interactive prototypes using Axure RP and Balsamiq, streamlining stakeholder decision-making across 12 design reviews.

●Enhanced over 15 microinteractions and motion with Framer and Jitter, improving key application flows.

●Coordinated 5+ Agile delivery rituals per week via Jira and Azure DevOps, ensuring alignment throughout planning, execution, and backlog grooming.

●Formalized 10+ UX standards, interaction guidelines, and UI specs, enabling consistent implementation across distributed teams.