Scaling Gemini's post training program through AI agents, automation, and processes

• Creating AI agents and agentic workflows to scale work and team contributions

• Building automation to scale controlled access to compute

• Scaling processes to speed up data submissions to improve Gemini models even faster

• Implementing feedback systems from users to continuously iterate on product / process improvement

• Ensuring data compliance

• Facilitating collaboration and decisions between leads, researchers, engineers, and TPgMs

Team lead of an ops team resolving customer issues, developing SLAs, and scaling ops services

• Created product health metrics for C-suite to help push initiatives to support growth and ops projects

• Created SLAs and operational frameworks across support and customer success teams

• Ensured that L1 / L2 customer support processes cascade seamlessly and align with product growth

• Strengthened my team’s competencies to increase our org’s effectiveness in resolving issues

• Identified root causes of incidents to implement company-wide technology, process, and policy changes

• Developed new processes to enable critical XFn work, accountability, growth, and collaboration

Created a Sales AI SaaS product that cut sales research time by 96% and created engaging meeting agendas

• Created Meetrics’ complex backend GenAI assembly line using OpenAI assistants and developer platform

• Moved fast to launch initial versions and then iterated them to improve user experience and functionality

• Translated >1,000 user interview feedback into actionable product strategies and features

• Determined our ideal customer segment (ICP) through many iterative data-driven experiments

• Created all our marketing content, videos, and collateral - edited myself!

Justified, built, and scaled the entire Google Fi retail business from the ground-up from 0 to $XXM ARR

• Influenced leadership to enter the market by presenting data-driven and actionable recommendations

• Navigated ambiguous scope by developing strategy, SOWs, & SOPs to expand to 4 major US retailers

• Fully owned GTM strategy & data analyses to determine most profitable LTV user segments by channel

• Led 7 cross-functional team members to act on metrics-driven feedback, resulting in 80% YoY growth

• Created scalable operational frameworks across product, engineering, marketing, UX, and bizdev

• Communicated using different styles for different XFn audiences and seniority

• Created structured, scalable vendor supply chain process that distributed and sold over X million retail SIMs

Managed and optimized all operations of Google Fi’s new device launch and reverse logistics (RL) programs

• Expanded Google Fi’s device portfolio over 300% by developing and scaling our XFn launch processes

• Processed 20K+ device repairs by scaling the RL program internationally across 3 repair partners

• Led annual budget planning for the operations team