• Spearheading UX strategy and execution for Alkira’s flagship multi-cloud Network-as-a-Service platform, spanning zero-to-one features to a scalable design system trusted by Fortune 10 and Fortune 500 enterprises

• Leading AI-driven design initiatives including the Network Intelligence Agent (NIA) and MCP integrations, shaping the product’s innovation roadmap

• Building and operationalizing an AI-native UX research pipeline using Claude Code, synthesizing insights from support tickets, customer escalations, and product telemetry into actionable AIOps interaction patterns

• Leveraging a Claude Code MCP stack with Figma, GitHub, and product specifications to generate high-fidelity, production-ready prototypes, reducing validation cycles from days to hours

• Driving end-to-end design vision across engineering, product, and executive leadership, ensuring alignment from concept through delivery

• Facilitating customer and stakeholder workshops to align product direction with market needs and improve overall user experience and satisfaction

• Establishing and scaling design operations, processes, and quality standards to support rapid growth and consistent product excellence

• Championing AI training and enablement across design, product, and engineering teams, driving adoption of AI-powered workflows and elevating cross-functional capabilities

Leading Product design for Alkira's multi-cloud solution.

• Managing end-to-end Product Design for Alkira's flagship SaaS web application (CSX) and native application (VPN client for Windows and MacOS) for scale

• Driving the product design process from larger projects to individual features from research to analysis to design to test aligning with design thinking principles and user empathy

• Collaborating with internal stakeholders and customers to drive the product vision covering tactical and strategic facets

• Facilitating Design workshops with internal and external stakeholders to improve the end-user experience

• Collecting, analyzing and prioritizing user feedback via quantitative (telemetry) and qualitative (customer interviews) metrics to align with business KPIs

Worked on a high-visibility recommendations-based Network and Security visualization project.

• Designed a recommendations-based workflow handling different components and their states, statuses, life-cycle and user-flows.

• Conceptualized and designed a rich, modular Search and Filter Framework for the NSX Manager Application with a simpler workflow that allows users to fetch results faster and easier.

• Designed low and high fidelity prototypes to understand interactions. Create interactive wireframes to understand navigation flows

• Designed Dashboards that provide insights from data, right from information presentation and design flows to drilling down the data hierarchy

• Proposed and currently implementing complete solution redesign strategy to improve the overall productivity and usability of the company's flagship solution interface

• Conducted stakeholder research interviews, focus groups, affinity diagramming and data synthesis as a part of Research and Analysis phases of UX redesign

• Graphic design of interfaces and icons with pixel-perfect layout representation