• Leading server infrastructure team to create a self-correcting server infrastructure for lights out running on Oracle cloud and other cloud environments. Provided support for diagnostics, monitoring & performance data to help resolve application performance issues.

• Handling numerous escalations from large customer deployments relating to different areas of CRM product (web services, disaster recovery, application & database performance). Worked with application engineering teams to come up with solutions to technical problems.

• Designed & implemented shared memory for processes to communicate to improve scalability & performance of application server on large machines. This led to over 40% improvement in CPU and 60% decrease in process memory use in large deployments.

• Implemented protection & locking of shared memory to allow for increasing scalability by over 40% of application.

• Implemented authentication and authorization to control access to Gateway resource.

• Implemented improved session handling to allow for multiple sessions over single network connection to allow for better handling of system resources across deployment.

• Designed and implemented a configurable notification mechanism used to notify administrators in case of application performance, deployment issues.

• Published guidelines on high availability and usage of Siebel parameters, state values, statistics and diagnostic for Siebel applications.

• Implemented commands and User Interface for effective Server Administration

• Implemented crash handler on all platforms (Windows, Solaris, & AIX) to allow for callstack dumping in case of process failure.