*Took a structured sabbatical to refine long-term direction across program leadership, product quality, and platform delivery.

*Deepened expertise in AI-enabled systems, particularly conversational AI, human-in-the-loop workflows, and evaluation/quality frameworks.

*Optimized HITL Workflows for conversational AI, designing escalation logic that reduced human intervention by 15-20% without compromising user trust or output reliability.

*Invested in professional development across technical program management, systems thinking, and scalable quality practices.

*Built and refined frameworks, writing, and personal projects focused on release readiness, reliability, and user trust in complex systems.

Global behavior change platform serving 42M+ users across 41 markets through partnerships with leading insurers and employers.

*Owned end-to-end release readiness and validation for multi-system mobile and web products supporting a global platform at scale.

*Partnered with Product, Engineering, and Design to translate roadmaps into executable delivery plans, coordinating dependencies, timelines, and risks.

*Established structured alpha, beta, and UAT cycles, informing major launches and improving cross-team launch confidence.

*Reduced production defects by 40% through proactive risk reviews and earlier system validation.

Tools: Jira, ServiceNow, TestRail, Crashlytics / App Center, Figma

*Led platform-level validation for mobile systems across iOS and Android, supporting products used by millions globally.

*Introduced automation and process improvements that reduced manual effort by 40% and shortened release cycles.

Tools: Jira, Kibana, Postman, Crashlytics

*Validated end-to-end mobile workflows across Android, iOS, and wearable platforms, ensuring consistency and reliability at scale.

*Led accessibility and usability initiatives that raised WCAG AA compliance from 20% to 99%, improving trust and inclusivity.

*Partnered with design and product to validate early-stage concepts and user flows before build-out.

Tools: Jira, Confluence, Invision

*Conducted user research, competitive analysis, and prototyping to inform early product direction and feature prioritization.

*Created wireframes and low-fidelity prototypes to align product concepts with user needs and business goals.

*Collaborated with engineering and design mentors to translate research into implementable product plans.

Tools: Figma, Miro, Survey tools (Typeform, Google Forms, etc)