# Ashley Dilovar

> Technical Program & Quality Leader | Release Readiness, Platform Risk & Cross-Functional Delivery
Program, Platform & Product Operations · User Experience & Data-Informed · Former QA Engineering Lead

Location: San Francisco, California, United States
Profile: https://flows.cv/ashleydilovar

I’m a technical program and platform leader with 10+ years of experience helping teams ship complex products reliably, at scale, and with strong user trust.

My work sits at the intersection of product, engineering, and operations, designing the systems, processes, and feedback loops that turn ambitious roadmaps into stable, high-quality releases. I specialize in release readiness, cross-team coordination, risk and dependency management, and using real user and system signals to guide execution.

This includes work and ongoing focus on AI-enabled products, particularly conversational AI and the new challenges they introduce around evaluation, reliability, and user trust.

A core part of my approach is grounding decisions in real user experience and data, using behavioral, qualitative, and system signals to guide priorities, validate assumptions, and improve outcomes.

Over the past decade, I’ve led end-to-end validation and launch readiness for multi-system products, reduced production defects by 40%, increased coverage by 35%, and helped teams move faster with more confidence. I’ve partnered closely with Product, Engineering, Design, and Operations to align priorities, surface risks early, and ensure what we ship works, technically and for the people using it.

I’m known for:
– Turning complex, cross-team problems into clear plans and roadmaps
– Building scalable processes that enable teams instead of slowing them down
– Creating strong feedback loops between users, systems, and decision-makers
– Helping organizations move from reactive firefighting to proactive readiness

While my background is rooted in quality and validation, my impact is program-level: improving how teams plan, build, launch, and learn. I care deeply about building systems that support both strong products and sustainable teams, and I’m especially excited about work in platforms and infrastructure where reliability, trust, and scale truly matter.

## Work Experience
### Program, Quality & AI Systems Sabbatical @ Independent
Jan 2025 – Present
*Took a structured sabbatical to refine long-term direction across program leadership, product quality, and platform delivery.

*Deepened expertise in AI-enabled systems, particularly conversational AI, human-in-the-loop workflows, and evaluation/quality frameworks.

*Optimized HITL Workflows for conversational AI, designing escalation logic that reduced human intervention by 15-20% without compromising user trust or output reliability.

*Invested in professional development across technical program management, systems thinking, and scalable quality practices.

*Built and refined frameworks, writing, and personal projects focused on release readiness, reliability, and user trust in complex systems.

### User Acceptance Testing Lead (Program & Release Readiness) @ Vitality Group Inc.
Jan 2021 – Jan 2024
Global behavior change platform serving 42M+ users across 41 markets through partnerships with leading insurers and employers.

*Owned end-to-end release readiness and validation for multi-system mobile and web products supporting a global platform at scale.

*Partnered with Product, Engineering, and Design to translate roadmaps into executable delivery plans, coordinating dependencies, timelines, and risks.

*Established structured alpha, beta, and UAT cycles, informing major launches and improving cross-team launch confidence.

*Reduced production defects by 40% through proactive risk reviews and earlier system validation.

Tools: Jira, ServiceNow, TestRail, Crashlytics / App Center, Figma

### Senior Quality Assurance Engineer - Mobile Applications (Platform Delivery) @ Vitality Group Inc.
Jan 2020 – Jan 2021 | Chicago, Illinois, United States
*Led platform-level validation for mobile systems across iOS and Android, supporting products used by millions globally.

*Introduced automation and process improvements that reduced manual effort by 40% and shortened release cycles.

Tools: Jira, Kibana, Postman, Crashlytics

### Quality Assurance Analyst - Mobile Applications @ Vitality Group Inc.
Jan 2015 – Jan 2020 | Greater Chicago Area
*Validated end-to-end mobile workflows across Android, iOS, and wearable platforms, ensuring consistency and reliability at scale.

*Led accessibility and usability initiatives that raised WCAG AA compliance from 20% to 99%, improving trust and inclusivity.

*Partnered with design and product to validate early-stage concepts and user flows before build-out.

Tools: Jira, Confluence, Invision

### Product Designer @ Thinkful
Jan 2019 – Jan 2020
*Conducted user research, competitive analysis, and prototyping to inform early product direction and feature prioritization.

*Created wireframes and low-fidelity prototypes to align product concepts with user needs and business goals.

*Collaborated with engineering and design mentors to translate research into implementable product plans.

Tools: Figma, Miro, Survey tools (Typeform, Google Forms, etc)

### Quality Assurance Engineer @ PNC
Jan 2013 – Jan 2015 | Philadelphia, Pennsylvania
*Validated complex financial workflows across web platforms, ensuring regulatory, functional, and usability requirements were met.

*Partnered with business and technical stakeholders to clarify requirements, surface risks, and prevent downstream issues.

Tools: Jira, Confluence


## Education
### Bachelor's degree in Computer Science
UICT

### Product Management
Product School


## Contact & Social
- LinkedIn: https://linkedin.com/in/ashley-dilovar

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Source: https://flows.cv/ashleydilovar
JSON Resume: https://flows.cv/ashleydilovar/resume.json
Last updated: 2026-04-05