Led product improvements for T-Mobile for Business enterprise platforms, focusing on business portal infrastructure, payments workflows, reporting systems, and financial reconciliation tools used by enterprise customers.

Focused on payments workflows, billing systems, and financial reconciliation tools within enterprise platforms.

Conducted research and systems analysis to identify usability and operational bottlenecks across digital infrastructure supporting telecom account management and billing workflows.

Collaborated with product, engineering, and operations teams to redesign key workflows improving clarity, efficiency, and reliability of business-critical enterprise software systems.

Embedded consultant supporting T-Mobile for Business enterprise platform initiatives.

Led product design for Apple’s Office of the General Counsel (OGC), modernizing the internal Intellectual Property Enforcement (IPE) platform used to investigate global IP theft and counterfeit goods networks.

Supported investigative and enforcement systems designed to detect and prevent large-scale fraud and counterfeit goods networks.

Conducted a full platform audit and stakeholder interviews across legal, enforcement, and operations teams to identify workflow bottlenecks in evidence intake, investigation management, and case tracking systems.

Redesigned investigative workflows, introducing role-based dashboards and improved evidence submission pipelines to support cross-team collaboration and large-scale enforcement operations.

Work contributed to improved case tracking accuracy and operational coordination with customs and legal agencies, including enforcement actions leading to a $9M counterfeit goods seizure.

Embedded consultant supporting Apple’s global intellectual property enforcement operations.

Led product strategy and research for business banking fraud prevention systems, including ACH controls, Positive Pay, and transaction monitoring tools used by millions of customers.

Worked across products including ACH, Positive Pay, Reverse Positive Pay, and other financial protection tools designed to detect and prevent payment fraud across the bank’s digital channels.

Translated large-scale behavioral research into product strategy and risk mitigation improvements, contributing to fraud prevention systems that blocked approximately $2.9B in fraudulent activity.

Partnered closely with Product, Engineering, Risk, and Compliance teams to improve usability and operational clarity of financial protection systems while maintaining strict regulatory and security requirements.

Influenced product roadmaps and enrollment strategy, helping increase adoption of fraud protection services by 18–74% across multiple product lines.

Led research and concept testing for a multi-year AI strategy for Business Banking, managing an embedded Accenture research and design team to explore how machine learning and AI systems could be incorporated into fraud detection, customer insights, and financial operations workflows.

Synthesized research findings into a five-year strategic framework for integrating AI capabilities into JPMorgan Chase Business Banking platforms, informing internal product and innovation planning.

Led user research for B2B payments and corporate card products at Bill.com, including Divvy’s spend management platform. Focused on how financial incentives, controls, and product design influence business spend behavior, adoption, and retention.

Worked cross-functionally with product and business leaders to inform product strategy, positioning, and customer experience across corporate card and payments workflows. Developed a deep understanding of how SMB and mid-market companies evaluate and use financial tools in practice.

Led customer research and product strategy initiatives for Oracle’s enterprise cloud platforms, working directly with large enterprise clients to understand operational challenges in cloud infrastructure, billing systems, and multi-cloud environments.

Directed large-scale research programs with Fortune 500 customers to identify platform gaps and opportunities across Oracle Cloud services, translating enterprise feedback into product roadmap priorities.

Co-led Oracle’s most interactive Customer Advisory Board (CAB), facilitating real-time discussions with enterprise technology leaders and converting customer insights into platform improvements and long-term strategic planning.

Research insights informed major product initiatives including cloud billing system redesigns, improvements to technical documentation, and cross-cloud integrations such as Oracle Database on Microsoft Azure.

Worked closely with product, engineering, and enterprise account teams to improve usability and operational clarity of complex cloud infrastructure platforms serving global enterprise customers.