•Defined and led the foundational strategy for Salesforce’s AI AppDev initiative from zero to pilot launch. Partnered with executive leadership to secure funding by facilitating multi-org workshops to envision how AI might improve our customer’s time to value when trying new Salesforce technologies.
•Created a design narrative and user journey maps to align engineering, PM, and executives around phased product delivery.
•Introduced lightweight design ops practices (e.g., pod model, async feedback loops) to improve velocity and eliminate team bottlenecks.
•Drove alignment and trust across teams by facilitating conversations between design systems, AI teams, and Platform to ensure we were building the right thing — not just building it right.