Conducted stakeholder interviews and client meetings to analyze the business scenario and the user problem with the current AI service platform

Redesigned the AI application suite using Figma incorporating user flow, wireframes, and interactive prototypes to present the solution to the client and cross-functional teams

Optimized the business workflow by 75% through the proposed design thinking solution

Designed micro-interactions for a telehealth mental health application, effectively demonstrating the application's functionality to clients

Created multiple UI iterations of mood data tracking modules, resulting in improved data visualization for both Users and care providers, facilitating decision-making

Conducted focus group research to test the current version of the high-fidelity prototype to collect insights that provided an additional 40% growth opportunity for the project

Designed a modern dashboard version of the legacy system that helped agents book and assign trailers and drivers to different loads systems

Led the Capacity team of 10 through the complete design process starting with research, ideation, and prototyping designs of carrier pop-ups, Tender requests, Check calls, and Hot comments pop-ups

Increased the task completion rate of various agents by 30% which led to an increase in delivery success rate by 60% due to the new User Interface