• Collaborated with product managers and designers to identify engagement gaps for high-frequency (“power”) users and define UX opportunities to improve the end-to-end learning experience for the Trailhead platform.

• Identified and interviewed 10+ power users, updated personas, and created journey and flow analyses that highlight friction points across navigation, discovery, and learning progression.

• Conducted secondary research and a competitive analysis of leading learning platforms to uncover strategic UX improvement areas that will guide upcoming redesign recommendations.

• Lead user research through interviews, support ticket analysis, and journey mapping to uncover recurring UX issues across customers, photographers, and business users.

• Designed the complete user flow and UI for a new Photo Editing feature, and currently leading the full redesign of the SaaS platform to improve new-user retention and support new features.

• Improved onboarding and self-service support by redesigning documentation and in-product guidance, reducing repetitive support queries and increasing platform clarity.

• Conduct platform-wide UX, IA, and accessibility audits and work cross-functionally with PMs, engineering, and support to prioritize high-impact improvements and unify the design system

• Co-led a team of 4 in UX design, graphic design, and product innovation, collaborating with cross-functional teams, and contributing to the app’s recognition as Google Play’s Best App of 2023 in India.

• Redesigned and rebranded Level Supermind’s website (level.game), creating a new visual identity and enhanced user experience, leading to improved functionality and engagement.

• Reduced user drop-offs by over 50% by implementing a UX drop off monitoring system and working with developers on 40+ targeted improvements across key user journeys.

• Increased content engagement by 300% in the “Recommended for You” section by adding customization options and refining recommendation algorithms to better meet user preferences.

• Boosted chatbot re-engagement by 13% through a user-centered redesign of the AI Personal Coach and its conversational user interface, improving user engagement and retention.

• Achieved a 10% adoption rate among daily active users (DAU) for newly designed gamification features, including “Streak Hall of Fame” and “Supermind League.”

• Improved shareability by 75% with a new affirmations page and post-meditation journey, encouraging more frequent sharing of post-meditation content.

• Collaborated with the client, marketing agency, and development team to ensure an on-time website launch for a B2B jewelry company, resulting in 100+ visitor to customer conversions in the first month.

• Redesigned the website for MGM Hospital in Navi Mumbai, collaborating with doctors, developers, and designers to create a user-centered experience that reduced navigation time to key resources (e.g.,Care centre information, appointment booking) by 25%.

• Spearheaded the evaluation of the hospital's existing website, user research, and data feasibility efforts, creating a cohesive design system and delivering user-centric design solutions.

● Managed interior design and architecture projects primarily in the

Residential and Hospitality sectors.

● Designed and executed 8 projects, providing clients with customised

design solutions.