Services Data Engineering:

Building large scale systems and data pipelines powering insights into how our customers use some of the world's most popular media services like the App Store, Apple Music and Apple TV+.

Skills: Spark, Python, Java, Scala, Airflow, AWS, Distributed Systems, SQL, Shell Scripting, CI/CD, Data Quality Automation, Database Administration, Authentication, API Integrations

Apple Online Store:

Making innovative use of web technologies with a focus on accessibility, to shape the next generation of in-house tooling for gathering insights about our e-commerce platform whilst handling astonishing scale.

Skills: Typescript, React, Browser Automation, Node.js, NoSQL, MongoDB, Cassandra

As a Training Lead I am responsible for optimising and facilitating training content to be delivered to new team members as part of their on-boarding, as well as the wider team as part of their continued development.

I also use my time and connection with the team to spot opportunities around product knowledge and soft-skills; then tailor training programmes aligned with our business priorities, to the individual needs of the team.

These responsibilities come in addition to those of a Lead, where my number one priority is to provide a positive and supportive daily working environment, in order to best equip our team to deliver stellar results.

As a Genius I’m responsible for providing world class technical support to our customers across all product lines and services. But more importantly I’m responsible for being a trusted mentor for our wider technical team to inspire them to do the same.

I handle support incidents from initial consultation, into diagnostics and software troubleshooting, right through to hardware repair and validation. All whilst teaching our customers how to make the most out of their products, services and the wider ecosystem to hopefully help every single person leave with a little bit more knowledge than they expected. That, is the now famous customer experience I’m proud to deliver every day.

Alongside my role as a Genius, the Technical Advisor takes on the additional responsibilities of helping to develop and facilitate effective training for the wider in-store technical teams. This involves constantly innovating delivery methods that best engage a wide variety of learners whilst bringing to life all company wide e-learning content.

Also responsible for supporting CPD, yearly technical certification updates, and change management. I have successfully helped lead our teams through multiple major strategy changes smoothly, with effective training content and skills validation.