Worked as a Software Engineer with Cisco Webex with footprints in the purchase and free flows. Some of the highlights were:

Ordering Failure Tool: Worked on a tool that re-provisioned failed orders automatically for a smooth customer experience, which saved revenue by helping the TAC team and reducing the customer wait time to a few hours.

Merchant Of Record (MoR) POCs: Explored many alternatives for MoR pain points in the purchase flow by performing integrations with various payment gateways.

Vidcast integration: Integrated with the Vidcast team and facilitated the onboarding of users seamlessly into Vidcast using the existing onboarding process of Cisco Webex.

Multiple subscription issues: Drove an initiative to fix the lifecycle of 1640 Webex online accounts with multiple subscriptions by root causing to ensure a seamless transition to an error-free user journey.

Working as an intern with the IBM Research team to evaluate the feasibility of embeddings of stack overflow posts and docstrings corresponding to Python classes/functions for facilitating developers coding in Python.

Worked as an RA for Tetherless World Constellation under Prof. Deborah L. McGuinness and Dr. Jamie McCusker in a project that facilitates Python coding for developers using various forms of embeddings

Worked as a Teaching Assistant for Data Analytics Course @ Rensselaer Polytechnic Institute - ITWS 6600 (Aug 2019-Dec 2019) under Mr. Thilanka Munasinghe, assisting students to perform various pre-processing and Machine Learning tasks in R. Also graded and helped students complete their final projects