Mumbai, Maharashtra, India
• Managed various projects and built strong client relationships across research and design phases for fintech, edtech, SaaS, B2B enterprise products, and HRMS platforms.
• Conducted end-to-end mixed-methods research (40+ user interviews, surveys, usability tests) to uncover behavioral patterns and usability issues.
• Performed competitive analysis across multiple banking and financial apps to identify common UX patterns, shaping a unified design framework for a large-scale business banking platform.
• Designed user flows, wireframes, high-fidelity mockups, and interactive prototypes in Figma to communicate ideas with product managers and engineers in agile sprints.
• Led device-based usability testing sessions, ensuring protocol compliance and accuracy of quantitative and qualitative data collection.
• Delivered insight-driven design recommendations that supported a major platform redesign and contributed to significant growth in active users post-launch.
• Developed and evolved scalable design systems with consistent interaction patterns, visual components, and documentation to support cross-team adoption.